Customer Support Associate

Proof is the world's first identity-assured transaction management platform and we are on a mission to digitize trust for all of life’s most critical transactions. Developed by the same market leaders and experts who brought notarization online with Notarize℠, Proof offers trust in a digital world by verifying identities and securing transactions to protect businesses and their customers. Since 2015, we’ve completed many of the world’s first digital commerce transactions, including the first online real estate closing, online mortgage closing, online auto sale, and online will and we're still just getting started!

In this crucial customer-facing role, you'll help our customers execute some of the most important transactions of their lives. We look for teammates who take initiative and exemplify empathy, support, and flexibility. If you are technologically savvy and have a proactive, helpful, can-do attitude, we're interested in hearing from you!

What you’ll do as a Customer Support Associate at Proof:

• Perform chat, email, and phone-based customer support 
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Resolve product or service questions and technical issues by asking clarifying questions; determining the root cause; selecting and explaining the best solution
• Provide accurate, valid, and complete information to customers and internal stakeholders by using the right methods/tools
• Provide product feedback and suggestions
• Take on additional responsibilities and grow your career
• Other operational and administrative duties as needed based on business and customer needs

What we're looking for someone who is:

• Obsessed with exceeding customer expectations
• Experienced in customer service preferably in a contact center environment
• An excellent writer and verbal communicator
• Committed and focused, with the follow-through and drive to see problems through to resolution
• Capable of diffusing tension to work through the issues at hand
• Able to multitask, prioritize, and manage time effectively
• Flexible and cooperative in your approach to working with others
• Patient in helping others resolve technical issues 
• Comfortable with and enthusiastic about technology

Position logistics:

• We support our customers Monday through Friday 8am-10pm EST and Saturday through Sunday 8am-7pm EST
• Schedule will vary based on our hours of operation

Here are some of our great benefits:

• Medical, dental, and vision benefits
• Life insurance, long and short-term disability coverage
• 401k Plan with a 4% match, beginning on your hire date
• Unlimited Sick and Vacation time
• 14 paid company holidays
• 2 company Chillax weeks (Summer & Winter)
• 12 weeks of paid parental leave
• 4 week sabbatical after 5 years of continuous full time employment
• Health Reimbursement Arrangements for fertility and gender affirmation
• Lunch on Proof through Grubhub credit
• Monthly work from home stipend
• Professional development credit
• Monthly reimbursement for Wellness
• And more!

Our Proof Pillars:

• Pave the Way: When obstacles arise, we break through barriers with passion and perseverance. We lead with creativity and forward-thinking. We aim to set new standards and shape the future in a repeatable, scalable way so the path to success is easier for our team to follow.
• Own It: We embrace the responsibility that comes with supporting life's most important transactions. When a problem arises we relentlessly pursue the solution with a 'Yes before no' attitude. Because every problem and every transaction is treated like it's our own.
• Act with Integrity: We are in the business of building trust and it is at the core of everything we do. We are honest and transparent with our customers, each other and ourselves. If we make a mistake, we own up to it right away and do what it takes to make it right. Our dedication to security and compliance is key to earning trust, fighting fraud and ultimately, our success.
• Play to Win: We believe excellence is about always striving to be better so when we get it wrong, we iterate, we learn and we grow. We know we can only go so far alone, we're better together and collectively, we win!

This position will be posted and accepting applications through March 28, 2025.

Proof is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We'd love to hear from you.