Customer Support Associate

We are seeking a dedicated and detail-oriented Customer Support Associate with experience in commercial lines to join our operations team. In this role, you will leverage your independent judgment and exceptional communication skills to gather information, process changes, address client concerns, and assist with endorsement processing. The ideal candidate is a proactive professional with strong multitasking abilities, analytical skills to resolve system issues efficiently, and a commitment to delivering outstanding service to our customers.

Your Impact:

• Serve as a primary point of contact for the Rental Team, professionally handling inbound calls, emails, addressing inquiries, and resolving issues efficiently to ensure client satisfaction
• Provide prompt and accurate responses via phone and email to insured individuals and agents, clarifying policy details, addressing concerns, and offering guidance on coverage and procedures
• Maintain organized and up-to-date records, including electronic and physical files, ensuring accuracy and compliance with company policies and industry regulations
• Manage endorsement requests efficiently by analyzing and processing policy changes, ensuring accuracy, and maintaining alignment with underwriting guidelines
• Accurately handle bind requests as needed, including the preparation and distribution of binders, ID cards, and certificates

Successful Candidate Will Have:

• Associates Degree in Business Administration, Finance, Risk Management, or related field. Or extended years of insurance experience can substitute for lack of degree
• Must have experience with MS Office applications including Word, Teams, and Excel
• Ability to multitask in a fast-paced work environment and take appropriate actions

About One80:

One80 Intermediaries is a privately held firm with offices throughout the US and Canada. As a leading insurance wholesaler and program manager, One80 offers placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative services, and warranty business. Launched just four years ago, One80 Intermediaries has grown to be one of the largest intermediaries in the United States. In 2022, Business Insurance ranked One80 as the 5th Largest MGA/Underwriting Manager/Lloyd’s Coverholder, and 5th Largest Underwriting Manager in the country.

GMI, a subsidiary of One80 Intermediaries, a managing general agent (MGA) has been a premier writer of commercial auto insurance since 1980. In the beginning, Norman Trudel focused the company solely on the auto rental segment of the transportation industry. Since that time GMI has kept an eye on the insurance marketplace and looked for opportunities that would allow for growth and diversification.

At One80 Intermediaries, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, life, and retirement savings. The total compensation for a position may also include other elements dependent on the position offered. The expected base annual pay range for this position is between 44,400.00 - 56,100.14 plus discretionary bonus. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience.

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers.