Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX.
What You'll Be Doing:
• Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
• Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing
• Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.
• Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.
What You'll Need:
Typically requires a 2 year degree and 2–4 years of experience or High school graduate with equivalent related experience.
Intermediate knowledge of Microsoft Excel.
Ability to communicate fluently in English.
Experience supporting sales efforts.
Communication skills teamwork-oriented.
Industry experience is preferred.
Work Arrangement:
Hybrid: 3 days in office / 2 days work from home
What’s In It For You?
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
30 days of Christmas bonus
40% vacation premium
12 vacation days plus 2 floating days, sick days and holidays
Vision and Dental Assistance
Life Insurance
Healthcare Insurance
10% Food/Pantry Vouchers
Restaurant Vouchers
13% Savings Fund
Growth Opportunities, and more!
$19,000 - $23,000 MXN Monthly
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
#LI-HN1
#LI-Hybrid
Location:MX-JAL-Tlaquepaque, Mexico (HPE Guad office)Time Type:Full timeJob Category:Business SupportSkills Required
- 2 year degree and 2-4 years of experience or high school graduate with equivalent related experience
- Intermediate knowledge of Microsoft Excel
- Fluent English communication
- Experience supporting sales efforts
- Strong communication and teamwork skills
- Industry experience
Arrow Electronics, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Arrow Electronics, Inc. and has not been reviewed or approved by Arrow Electronics, Inc..
-
Healthcare Strength — Healthcare offerings are positioned as robust, with multiple medical plan options and access to telemedicine, EAP, and wellbeing programs. Income-banded premium support is described as helping keep the base plan more affordable for lower earners.
-
Leave & Time Off Breadth — Time-off programs include unlimited PTO for U.S. salaried employees alongside accrual-based vacation and sick programs for hourly staff. Paid parental leave is described as available with a defined fully paid period for new parents.
-
Parental & Family Support — Family-focused supports include subsidized back-up childcare and eldercare days and dependent-care spending options. These offerings add practical value beyond base pay, particularly for caregivers.
Arrow Electronics, Inc. Insights
What We Do
A Fortune 500 company, ranked #133 in 2024, with over 22,000 employees worldwide, Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. Arrow.com is the easiest place for innovators to create, make and manage technology.
Why Work With Us
Arrow is much more than products and services. We are a team of many backgrounds in a global ecosystem, working toward one common goal: to help customers create a better tomorrow, where innovation improves the quality of life and the benefits of technology are more accessible to all. Join us in building a better tomorrow for many!
Gallery
.jpeg)
