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At Arrow Electronics, we're currently looking for a Customer Support Associate I for our Guadalajara Offices. In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end-to-end process.
What You'll Be Doing
Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
Assist Sales with overall Quote to Order activities.
Responsible for Post-order to Invoice, including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end process.
Backlog Management.
Work with the Asset and different portals to expedite factory purchase orders to meet customer open order demands.
Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents).
Submit supplier requirements which include Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); assist in maintenance for contract pricing.
Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.
Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.
Support sales team with RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request), and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.).
What You'll Need
1+ year of related experience.
Industry experience is preferred in a similar field.
Must be familiar with ERP systems.
Must be familiar with Quoting, RMA and Expedite process.
Intermediate knowledge of Microsoft Excel is a must.
Experience supporting sales efforts.
Communication skills teamwork-oriented.
Ability to communicate fluently in English.
Work Arrangement:
Hybrid: 3 days in office / 2 days work from home
What's In It For You
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
30 days of Christmas bonus
40% vacation premium
12 vacation days plus 2 floating days, sick days and holidays
Vision and Dental Assistance
Life Insurance
Healthcare Insurance
10% Food/Pantry Vouchers
Restaurant Vouchers
13% Savings Fund
Growth Opportunities, and more!
$15,650.00 - $18,000.00 MXN Monthly
Skills Required
- 1+ year of related experience
- Industry experience in a similar field
- Familiarity with ERP systems
- Familiarity with quoting, RMA, and expedite processes
- Intermediate knowledge of Microsoft Excel
- Experience supporting sales efforts
- Communication skills and teamwork orientation
- Fluent English communication skills
Arrow Electronics, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Arrow Electronics, Inc. and has not been reviewed or approved by Arrow Electronics, Inc..
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Affordable Benefits — Medical coverage includes multiple options with income-tiered employer contributions that substantially reduce costs for lower-wage employees (the base plan was heavily subsidized for earners under $55,000). These affordability measures, alongside EAP and telemedicine, help the overall package offset middling base pay in some roles.
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Parental & Family Support — New parents receive fully paid leave (six weeks at 100% pay in prior materials, with more recent reporting of up to 12 weeks fully paid for the delivering parent in the U.S.). Backup dependent care and related family supports are also provided.
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Leave & Time Off Breadth — Many salaried roles have unlimited PTO, while hourly staff receive competitive accrual-based PTO, with added flexibility from floating holidays and observance of MLK Day. These options indicate a broad time-off framework across employee groups.
Arrow Electronics, Inc. Insights
What We Do
A Fortune 500 company, ranked #133 in 2024, with over 22,000 employees worldwide, Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. Arrow.com is the easiest place for innovators to create, make and manage technology.
Why Work With Us
Arrow is much more than products and services. We are a team of many backgrounds in a global ecosystem, working toward one common goal: to help customers create a better tomorrow, where innovation improves the quality of life and the benefits of technology are more accessible to all. Join us in building a better tomorrow for many!
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