At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Customer Operations Manager__
In this role, you will be responsible for managing and supporting all export-related activities, ensuring the efficient flow of international orders from quotation through to shipment. You will work closely with internal teams, logistics partners, and customers to ensure compliance, accuracy, and excellent service. This role requires the ability to work from Leeds 2-3 days per week.
Our Team DynamicsOur teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
What’s in it for you?We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
Your Role and ResponsibilitiesIn this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.
Manage the full export order process from receipt to dispatch, ensuring accuracy and compliance at every stage.
Prepare and coordinate all required export documentation, including commercial invoices, packing lists, certificates of origin, and ATR/EUR1 forms.
Work with freight forwarders and carriers to arrange international shipments in line with Incoterms, customs rules, and customer requirements.
Provide clear, professional communication to international customers throughout the order cycle.
Collaborate with Sales, Operations, Supply Chain, Finance, and logistics partners to ensure smooth handling of export orders.
Prepare and analyse export‑related reports, forecasts, and data using Excel and internal systems.
Previous administrative experience, ideally handling order entry/order processing.
Strong communication skills with a customer‑focused approach.
Strong Microsoft Office and general IT proficiency.
Experience working in Exports or international supply chain operations.
Experience using SAP or SAP S/4HANA.
Experience using Salesforce or other CRM platforms.
Knowledge of export documentation, Incoterms, customs processes, and freight arrangements.
Strong Excel skills (e.g., formulas, VLOOKUP/XLOOKUP, data handling, reporting).
Accounts experience, including handling debit/credit notes.
Experience in Customer Service, Sales Support, or related administrative roles.
French & English speaking essential
Benefits
ABB offers a full range of benefits to help you thrive at work and beyond.
Competitive salary
25 days annual leave plus bank holidays
Competitive contributory pension scheme
Life assurance
Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
Internal mobility opportunities, mentorships & access to projects globally
Employee Assistance Programme
Generous employee referral scheme
Hybrid working 2-3 days per week at Leeds.
For the 6th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation’s dedication to a better world of work and exhibits this through excellent HR policies and people practices.
More about usElectrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among
others. With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society. go.abb/electrification
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.
Run What Runs the World. #ABBCareers
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Skills Required
- Previous administrative experience, ideally handling order entry/order processing.
- Strong communication skills with a customer‑focused approach.
- Ability to work from the Leeds office 2-3 days per week.
- Experience working in Exports or international supply chain operations.
- Experience using SAP or SAP S/4HANA.
- Experience using Salesforce or other CRM platforms.
- Knowledge of export documentation, Incoterms, customs processes, and freight arrangements.
- Strong Excel skills.
- Accounts experience, including handling debit/credit notes.
ABB Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABB and has not been reviewed or approved by ABB.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with medical, dental, vision, mental health support, and disability and life insurance included. Immediate eligibility in some roles reinforces the sense of dependable core coverage.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid holidays, sick days, volunteer time, sabbaticals, and, in some cases, 25 days of PTO. Flexible scheduling and remote-work options add to perceived time-off and flexibility value.
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Retirement Support — Retirement benefits are positioned as robust, including a 401(k) with company contributions or matching and, in some cases, profit sharing or pension savings. Stock purchase/share acquisition programs complement longer-term savings options.
ABB Insights
What We Do
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries. www.abb.com
