Position Overview
Leidos is seeking a motivated and detail-oriented Customer Support Analyst to join our team supporting the ACCA5JI JINTACCS mission at our customer office in Langley, Virginia. In this role, you will be a key contributor to the team, leveraging your experience with the DoD iSMART process and toolsets to provide critical technical assistance to users. Position requires a Current or Active DoD Secret security clearance.
Primary Responsibilities
Provide timely and effective help desk support to users of the iSMART process and government-designated software tool, serving acquisition programs and other users.
Maintain and update toolset reference data, ensuring it reflects current MIL-STD baselines by integrating Joint Multi-Tactical Data Link Configuration Control Board (JMTCCB) approved Interface Change Proposals (ICPs).
Conduct research and gather information to prepare essential mission-related materials, including background papers, staff studies, talking papers, and presentations, as assigned.
Basic Qualifications
Bachelor's degree in a technical field (e.g., Computer Science, Engineering, or Information Technology), and 2 or more years of relevant experience. Additional years of experience may be considered in lieu of degree.
Minimum of 2 years of experience with Microsoft SQL Server.
Current Security+ certification.
At least 2 years of experience with the iSMART process and associated toolsets.
Minimum of 1 year of experience with Tactical Data Link (TDL) networks and familiarity with applicable military standards (US Mil-Std 3011, 6011, 6016, 6017, 6020, 6040, 188-220, and 2045-47001).
Current or Active DoD Secret security clearance.
EIO2024
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:October 28, 2025For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Top Skills
What We Do
We Are Leidos
For 50 years we have been tackling some of the biggest problems that face our nation and our world.
OUR MISSION
Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020.
Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®.
Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.
Your most important work is ahead.
