About the Role:
Agency Software is looking for a motivated and dependable individual to join our top-tier support team. As a Customer Support Representative, you will provide application support to our customers, sales staff, and team members, ensuring a positive experience for all. This full-time position offers excellent benefits, job stability, and opportunities for growth within our company.
This can be an in-office role or a remote role in the US. We will entertain a fully remote candidate with willingness to travel onsite on occasion with higher consideration given to local candidates.
Key Responsibilities:
- Handle support calls, assisting customers with computer or software issues.
- Report and document program issues and potential solutions to developers.
- Manage timely responses to problems to ensure customer satisfaction and minimize downtime.
- Share call experiences with developers and team members to enhance overall department knowledge and customer experience.
- Support client retention efforts and participate in client implementations and trainings
- Exercise sound professional judgment in analyzing software issues.
What We’re Looking For:
- Friendly, professional, and dependable individuals eager to learn and provide excellent customer service.
- Adaptability with software, particularly Microsoft products.
- Technical ability to support various call types (program functionality, simple networking, printing/scanning, and general troubleshooting).
- Familiarity with accounting concepts and general bookkeeping practices to provide support for and training on the accounting portion of our software suite.
- Knowledge of the insurance industry is a bonus, as our customers are insurance agencies.
Benefits:
- 3 weeks’ vacation and 5 personal days.
- Comprehensive medical, dental, and vision coverage from day one.
- Employee stock ownership and RRSP/401k matching programs.
- Lifestyle rewards program.
About Us: Agency Software, Inc. (ASI), founded in 1988 in Hayden Lake, Idaho, focuses on developing software systems for agencies aiming to maximize efficiency while reducing errors and omissions exposure. We have an industry reputation for excellent support.
As a business unit of Harris Computer, Agency Software continues to nurture our small business culture while we enjoy the great things that Harris brings: a set of rock-solid values, ample learning and growth opportunities, and the framework to becoming an enduring organization.
Top Skills
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions:
♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength.
Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own.
The enhanced HARRIS Flex solution comes with new functionality including:
♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and
♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes.
♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
