SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!
Position Summary:The Customer Support Analyst engages with customers in education and problem-solving interactions via multiple support channels including phone, email, and chat. This role is responsible for providing great customer service through root cause analysis and issue resolution while leveraging their established skill set and SPS Commerce acumen.Identify, research, and resolve customer issues, advocating for customer success and escalating to internal teams when necessary.
Assist customers with education and issue resolution across various SPS Commerce products and services, handling issues from moderate to complex.
Log and track customer interactions using the designated CRM, demonstrating agility by acting as a flex resource across multiple contact channels.
Adhere to schedules to ensure availability for customer needs and adapt to changes as required.
This role is in our Breukelen office; the team is in-office 2 days per week.
Bachelor’s degree or equivalent combination of education and experience, with 1-3 years of customer support or technical/help desk experience.
Strong verbal and written communication skills, with the ability to understand technical processes and data effectively.
Native Dutch
Business fluent English
Excellent customer interaction and teamwork skills, proven organizational abilities, and proficiency with the Internet and Microsoft Office suite (Word, Excel, Outlook).
Ability to work with minimal supervision in a fast-paced environment, manage multiple projects, and work off-peak hours, including evenings, weekends, and limited on-call shifts
Ready for a 1 week of Standby support per month, it requires the 24/7 support for that full week (you will have to be available via phone during this week, and you can take your laptop with you everywhere)
Knowledge of German
IT Support experience
Experience with SaaS
Development possibilities with a stable international organization
From EDI connectivity to eInvoicing compliance, your work is the mission-critical foundation that keeps global trade fluid and functional
Challenging role-no problem is the same
A broad scope of tasks
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Skills Required
- Bachelor's degree or equivalent combination of education and experience
- 1-3 years of customer support or technical/help desk experience
- Strong verbal and written communication skills
- Native Dutch
- Business fluent English
- Excellent customer interaction, teamwork, and organizational skills
- Proficiency with the Internet and Microsoft Office suite (Word, Excel, Outlook)
- Ability to work with minimal supervision, manage multiple projects, and work off-peak hours (evenings, weekends, limited on-call)
- One week per month standby support requiring 24/7 availability by phone
- Knowledge of German
- IT support experience
- Experience with SaaS
SPS Commerce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SPS Commerce and has not been reviewed or approved by SPS Commerce.
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Healthcare Strength — Health coverage includes medical, dental, vision, and disability, with options like HSA contributions and established carriers. Coverage breadth is described as comparable to larger tech firms.
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Equity Value & Accessibility — Ownership opportunities include an employee stock purchase plan and equity components as part of total compensation. These elements are positioned as meaningful parts of the package across multiple roles.
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Leave & Time Off Breadth — PTO, paid holidays, parental leave, adoption assistance, and volunteer time off are included. Time‑off accrual that increases with tenure is referenced.
SPS Commerce Insights
What We Do
SPS Commerce gives retail trading partners an intelligent way to manage and fulfill orders. SPS Commerce is the world’s leading retail network, connecting trading partners around the globe to optimize supply chain operations for all retail partners. We support data-driven partnerships with innovative cloud technology, customer-obsessed service, and accessible experts so our customers can focus on what they do best. To date, more than 95,000 companies in retail, distribution, grocery, and e-commerce have chosen SPS as their retail network. SPS has achieved 80 consecutive quarters of revenue growth and is headquartered in Minneapolis.
