MEDHOST is seeking a Customer Support Analyst to provide application support to customers. This role involves answering complex questions about our products, investigating issues, and ensuring client satisfaction.
General Responsibilities:
- Serve as the primary support liaison between MEDHOST and clients, responding to inquiries via phone or electronic tickets.
- Assess situations, review software configurations, and identify resolutions or escalate as needed.
- Document detailed information in the client tracking system and follow defined guidelines.
- Regularly review submitted items and follow up with clients to ensure resolution.
- Collaborate with team members, sharing knowledge through training sessions and peer interactions.
- Maintain current knowledge of applications and related technologies.
- Troubleshoot email technology issues.
- Present support webinars to staff and customers.
- Interpret requirements and recommend solutions that best address clients’ needs.
Required Qualifications:
- Strong analytical, research, and problem-solving skills.
- Ability to multi-task and prioritize work effectively.
- Exceptional attention to detail and quick grasp of concepts.
- Sound understanding of API and web services technologies.
- Knowledge of engagement delivery and software troubleshooting techniques.
Nice to Have:
- Experience with presenting webinars.
- Familiarity with email technology troubleshooting.
Other:
- Perform other duties as assigned by management.
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What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions:
♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength.
Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own.
The enhanced HARRIS Flex solution comes with new functionality including:
♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and
♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes.
♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
