ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY?
Our Masterton branch is seeking a proactive and customer-oriented Outbound Customer Support adviser to join our Team. The primary responsibility of the Customer Support Adviser is to reach out to customers proactively, provide information on Brandt parts and services, and ensure a seamless service experience. If you have a passion for agricultural equipment, are an excellent communicator, and have a passion for customer service and sales, we invite you to apply for this exciting opportunity.
What we offer:
- Competitive salary and commission structure.
- Company vehicle & tools of trade.
- Ongoing training and professional development opportunities.
- Positive and supportive work environment.
- Employee discounts on service and Brandt products.
About the role:
- Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
- Meet and exceed sales targets and key performance indicators (KPIs) related to parts and service sales.
- Assist customers in identifying their parts and service needs accurately.
- Provide detailed information on Brandt parts, pricing, and service options.
- Collaborate with the service team to schedule appointments and allocate resources efficiently.
- Assist the customers in understanding the importance of routine maintenance and recommend appropriate services for equipment needs.
- Maintain accurate customer interactions, orders, and service history records in our CRM system.
- Follow up with customers to ensure satisfaction, address concerns or questions, and build long-term relationships.
- Stay updated on the latest Brandt product releases, service offerings and industry trends.
About you:
- 5+ years of previous sales experience in the heavy equipment industry. (In a similar role is preferred)
- Previous experience in outbound customer service, Telemarketing, or sales roles.
- Strong knowledge of agricultural equipment parts and services.
- Excellent communication and interpersonal skills.
- Ability to build reports and maintain positive relationships with customers.
- Results-driven with a focus on achieving sales targets.
- Proficiency in computer systems and software used in customer relationship management. (CRM)
- Ability to work independently and as part of a team.
- Strong organisational and time management skills.
- Ability to plan, develop, and communicate territory coverage to maximise sales potential.
- High school diploma or equivalent. Heavy equipment industry technical training or Certification is a plus.
- Ability to travel within the territory and work flexible hours.
- A valid driver’s license is required.
About us:
Brandt is a world-leading equipment dealer powered by iconic brands and unrivalled support. We are a global team with one shared purpose with dealerships across Canada, New Zealand, and Australia. It’s our mission to enable our customers to succeed by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and the industry-leading brand John Deere.
If this sounds like you, please apply online today!
Please note that we have multiple roles across our branches – for a full list please check out our website: Brandt Careers | Jobs at Brandt
Skills Required
- 5+ years of previous sales experience in the heavy equipment industry
- Previous experience in outbound customer service, Telemarketing, or sales roles
- Strong knowledge of agricultural equipment parts and services
- Excellent communication and interpersonal skills
- Proficiency in computer systems and software used in customer relationship management (CRM)
- High school diploma or equivalent
- A valid driver's license
What We Do
The Brandt Group of Companies — headquartered in Regina, Saskatchewan, Canada – is a privately owned manufacturing and distribution company that serves a growing international audience in industries such as agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. The company has 6000+ employees and more than 180 locations in Canada, USA, Australia, and New Zealand. Brandt is one of Canada’s largest privately owned companies and is among an elite group of Platinum Club members of Canada’s Best Managed Companies. -- Le Groupe d'entreprises Brandt, dont le siège social est situé à Regina, Saskatchewan, Canada, est une entreprise privée de fabrication et de distribution qui dessert un public international croissant dans des secteurs tels que l'agriculture, la construction, la foresterie, le rail, les mines, l'acier, le transport, la manutention et l'énergie. L’entreprise compte plus de 6000 employés et plus de 180 sites au Canada, aux États-Unis, en Australie et en Nouvelle-Zélande. Brandt est l'une des plus grandes entreprises privées du Canada et fait partie du groupe d'élite des membres du Club Platine des sociétés les mieux gérées du Canada.
