Salary:
£26,000.00 - £28,000.00 Per year
We have an new opportunity for a Customer Support Advisor to join our Customer Services team in Hertford.
This is a 12 month fixed term role where you will be working 25 hours a week, Monday to Friday 9.30am - 2.30pm.
The starting salary is £17,568 - £18,919 (£26,000 - £28,000 full time equivalent)
The Role:
Our Customer Support Advisors provide administrative support in our Hertford Customer Service Management Centre. Where you'll be also be part of the team on reception.
You'll deliver administrative support to our Customer and Neighbourhood Teams including Mutual Exchanges, Garages and Repairs. This may include meeting support, mail merges, consent forms and purchase order processing.
This is a busy and varied role where you'll use your administrative and people skills to deliver great outcomes for our customers.
What we are looking for:
As a Customer Support Advisor you'll need strong communication skills and the ability to empathise with our customers. You will need to be customer focused and experienced in delivering positive customer results.
You'll also have
- A positive and flexible approach to meeting customer and business needs
- Strong administration skills and the ability to provide administrative support to a team
- Experience in creating and maintaining accurate records and files
- The ability to take ownership and accountability for your work
- Experience in using multiple computer systems
Job Description
We have some great benefits at SNG, including:
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/paternity/adoption pay
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Skills Required
- Strong communication skills
- Ability to empathise with customers
- Customer-focused with experience delivering positive customer results
- Positive and flexible approach to meeting customer and business needs
- Strong administration skills and ability to provide administrative support to a team
- Experience in creating and maintaining accurate records and files
- Ability to take ownership and accountability for your work
- Experience in using multiple computer systems
What We Do
SNG (Sovereign Network Group) is a leading UK-based housing association formed in October 2023 through the merger of Sovereign and Network Homes. The organization provides over 85,000 quality, affordable homes and invests in communities across the South of England, including London. Their mission is to provide good, affordable homes and places that people love for generations, aiming to create thousands of new affordable homes every year.
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