There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin, and we have an energy that drives us to perform at the height of our potential. Whether you're an engineer, marketer or retail specialist, a career here is a complete game changer.
Job DescriptionAs a Customer Support Advisor, you will provide proactive and reactive support to customers across multiple contact channels.
Reporting to the Customer Support Team Manager, you will help customers resolve enquiries while delivering a consistent, high-quality service.
What you will do
- Support customers across voice and non-voice contact channels while maintaining service standards.
- Resolve customer enquiries at the first point of contact wherever possible.
- Escalate complex enquiries appropriately and communicate investigation outcomes to customers.
- Keep your product, marketing and customer support knowledge up to date.
- Identify and escalate issues that could affect the customer experience.
To be successful in this role
- At least one year of contact centre and customer service experience.
- Fluent written and spoken English.
- Confidence supporting customers through voice, email and live chat.
- A high school diploma, vocational qualification, short-course certificate or bachelor's degree in any field.
Equal Opportunities.
If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.
We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.
We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
Skills Required
- At least one year of contact centre and customer service experience
- Fluent written and spoken English
- Confidence supporting customers through voice, email, and live chat
- High school diploma, vocational qualification, short-course certificate, or bachelor's degree in any field
Entain plc Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Entain plc and has not been reviewed or approved by Entain plc.
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Healthcare Strength — Healthcare and protection, including medical cover, life insurance, income protection, and mental-health support, are part of the advertised core package in multiple regions. Some locations also note extras such as health checks or dental benefits, reinforcing the breadth of wellbeing support.
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Leave & Time Off Breadth — Additional paid time off—such as an “It’s Your Game” day and “Entain & Enhance” days for rest, self-development, and learning—is promoted beyond standard holiday allowances. This structure signals an emphasis on recovery and growth time.
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Flexible Benefits — Benefits are presented as flexible and region-specific, allowing tailoring to local conditions and personal priorities. Examples include pensions, share schemes, and optional add-ons that vary by market.
Entain plc Insights
What We Do
Entain is one of the world's largest sports betting and gaming groups, operating both online and in the retail sector, exclusively in regulated and regulating markets.
