First Mile Group has an exciting opportunity for a Customer Support Advisor (maternity cover) to join our dynamic team based at our Greenzone office in Newark, Nottinghamshire.
About us
As a national waste broker, located in Newark on Trent, we specialise in providing bespoke recycling and waste management solutions to our customers. We partner with suppliers who align with our company values and who we believe best fit the needs of our customers. We work alongside our customers to plan and tailor their waste management needs around their business to help strengthen their Corporate Social Responsibilities (CSR), maximise recycling and deliver cost savings. Our ethos is to be a trusted partner that can be relied on as a safe pair of hands.
Greenzone is committed to providing an inclusive working environment that makes every employee and candidate feel welcome and valued. We actively promote equality of opportunity for all with the right mix of talent, knowledge skills, experience, qualifications and potential. We fully embrace new ideas and challenge old practises to find the very best solutions for our customers, suppliers, and people.
Greenzone welcomes applications from a wide range of candidates and all decisions relating to hiring are made fairly based on individual merit alone.
About the Role
The Customer Support Advisor will be responsible for handling all customer queries within specified timescales to ensure compliance and exceptional service delivery. The role is also responsible for the day to day running of client accounts under the direction and support of the Account Management Teams.
Responsibilities will include but not be limited to:
Processing service change requests and implement changes on the Company software.
Ensuring phone usage and calls are conducted in line with Company policies and training.
Handling and resolving customer and supplier queries, whilst ensuring customers and suppliers are always kept up to date.
Investigating and resolving invoice queries.
Requirements
About You
The ideal candidate will have a strong confident personality with extensive experience of working in a customer facing role. You must have excellent written and verbal communication skills to enable you to communicate with customers and suppliers at all levels. The successful candidate will be able to manage their own workload and time efficiently and work well under pressure. Experience of working in the waste industry would be desirable but not essential.
Benefits
Benefits
· Competitive salary and benefits
· Company Pension scheme and Life Assurance scheme
· 25 days annual leave per year, plus bank holidays
· Career development and training opportunities
· Enhanced family-friendly policies following qualifying service
· Monthly wellbeing allowance to spend on whatever supports your wellbeing
· Mintago our Employee Assistance Programme
Skills Required
- Extensive experience in a customer-facing role
- Excellent written and verbal communication skills
- Ability to communicate effectively with customers and suppliers at all levels
- Ability to manage workload and time efficiently
- Ability to work well under pressure
- Experience working in the waste industry
What We Do
FirstMile specializes in front end solutions for domestic and international shippers in E-commerce and direct to consumer industries.
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