Customer Support Advisor (French Speaker)

At goFLUENT, we help thousands of professionals around the world develop their language skills and achieve their personal and professional goals every day.

To provide them with a motivating, personalized, and successful learning experience, we are looking for our next Customer Support Advisor!

In this role, you will play a key part in our learners’ success. You will be their first point of contact, supporting them as they get started with goFLUENT, guiding them throughout their learning journey, and helping them make the most of their training.

If you enjoy working with people, supporting others, finding tailored solutions, and working in an international, dynamic, and supportive environment, we would love to meet you!

• Become an expert in our products and services to effectively guide new learners throughout their training journey.

• Introduce learners to the different features of our platform and the resources available to help them use it independently.

• Understand each learner’s needs and goals in order to provide personalized support.

• Respond to learner requests by phone, email, chat, and other communication channels with professionalism and in a timely manner.

• Provide tailored solutions to ensure a smooth and positive experience.

• Proactively follow up with learners to maintain their motivation and engagement throughout their learning journey.

• Encourage them to make full use of the available resources and work towards achieving their language goals.

• Identify potential obstacles and take appropriate action to help learners make progress.

• Work closely with internal teams to ensure a high-quality learner experience.

• Proactively suggest ideas to improve our processes and enhance the customer experience.

• You love helping others and building trusting relationships with the people you interact with.

• You are empathetic, solution-oriented, and able to adapt to the needs of different learner profiles.

• You are organized, autonomous, responsive, and comfortable managing multiple priorities.

• You enjoy working as part of a team and thrive in a multicultural environment.

• You communicate confidently in French, both verbally and in writing.

• Excellent command of French, both spoken and written.

• Good command of English to collaborate with our international teams.

• Good knowledge of IT tools (MS Office, Google Workspace, OpenOffice, etc.).

• HSC or equivalent.

• Previous experience in customer service, learner support, training, or a service-oriented environment is a plus.

At goFLUENT, you will join a fast-growing Swiss company, present in more than 20 countries and with over 26 years of experience in language training.

You will have the opportunity to:

• Work in an international, innovative, and multicultural environment.

• Receive dedicated support through a comprehensive onboarding program and personalized support and follow-up.

• Develop your own skills through our language learning platform.

• Grow within a company that values collaboration, continuous learning, and employee development.

• Make a tangible impact by contributing every day to the success of thousands of learners around the world.

We can’t wait to meet you and learn more about your journey!

Discover the #lifeatgoFLUENT experience through stories and testimonials from our employees around the world.