Customer Support Administrator

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

We are looking for a Customer Support Administrator who will play a critical part in engineering top-notch products and services in a unique industry and at a rapidly growing organization.

Are you:

• A proactive person with excellent customer service skills
• A problem-solving person with teamwork skills

A Day in the Life:

• Facilitate the maintenance of a title through the life of the vehicle: processing buy lease backs, ownership transfers, title corrections, state to state transfers (retitling), corporate name changes and title follow up.
• Follow Title Management Processing procedures including title management projects where multiple units for one client require processing and collaboration of employee and project team will be necessary to accomplish goals.

Requirements:

• Bachelor’s degree in an administrative area or related
• 2-3 years professional experience in office environment
• MS Office (Excel – ability to add data to cells, use SUM function, sort data and Word – ability to create documents)
• Excellent written and oral communication skills with experience communicating with external stakeholders
• Strong problem-solving abilities
• Ability to manage time, prioritize multiple tasks and focus on detail
• Strong work ethic and proactive collaboration skills
• Comfortable working in a fast-paced organization, able to shift to different priorities

What’s in it for You

At Element, we recognize our team's efforts with a competitive compensation package and benefits that go beyond legal requirements:

• Competitive base salary

• Annual bonus

• Savings fund and savings account

• Retirement plan with company contribution

• Grocery and restaurant vouchers

• Support for sports activities

Additionally, we offer non-monetary benefits that enhance your quality of life, serve the needs of you and your family and foster a culture of wellness: medical and life insurance, flexible schedules, a hybrid work model, and free parking.

We are a culture of innovation, empowerment, decision-making, and accountability.
 

Candidates must be willing to comply with a pre-employment background check.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call 55 5018 7100.