Customer Support Administrator

We are looking for a Customer Support Administrator to join Element Fleet Management.   As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. 

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference! 

Are You: 

• Excellent with customer service skills

• A critical thinker with the ability to think through logical process flow and identify opportunities for improvement

The Customer Support Administrator is  the primary owner for transactions related to handling the title & registration completion for units based on states.  The role is dedicated to assist all drivers with maintaining legality of plates on an ongoing basis while vehicle is being title & registered.

A Day in the Life  

Account Management

• Facilitate Title and registration transaction for processing ( ie. Buy lease basks, ownership transfer, title corrections)

• Follow processing procedures appropriate for type of transaction

• Maintain accurate records of electronic titles  through ELT vendors

• Monitor title quest queue and leverage capacity to assist in achieving team goal

• Manage incoming project request timely and accurately

• Process daily Service Cloud cases to ensure they meet the SLAs

• Identify and resolve errors prior to submission of work.

• Resolve issues that arise through Sales Force

• Identify request requiring special knowledge or escalation

Cross Functional Collaboration

• Assist internal departments in troubleshooting and investigating location of titles.

• Establish and manage relationships with independent agencies(tag agents, dealers) to facilitate title and registration transaction processes

• Assist team members as needed to ensure department goals and objectives are achieved

• Understand and contribute to client initiatives, challenges and objectives.

Industry Leading Customer Experience

• Communicate with clients, vendors, department of motor vehicles, to assist in researching the location of titles via phone and email.

• Partner with other Operations and  Client Business Units to  ensure proper guidance, educations, and updates  are provided  during the title and registration process.

Requirements 

•  High school diploma/equivalent required; Bachelor’s degree preferred will take equivalent work experience.  2 years’ professional experience in office environment

• 1- 3 years’ experience in a customer service professional role

• Must have strong attention to detail, strong organization skills

• Experienced in working with high volumes and a fast paced environment

• Automotive industry experience highly desired

• MS Office – proficient in the following

  • Excel – ability to add data to cells, use SUM function, sort data

  • Word – ability to create documents

• Excellent written and oral communication skills

• Ability to manage time and prioritize multiple tasks to effectively and efficiently serve clients

• Strong work ethic

• Comfortable working in a fast-paced organization, able to shift to different priorities

• Ability to work independently and collaborate within a team environment

• Demonstrates initiative and problem-solving ability

*Internally, this role is known as a Licensing Associate"

The hiring base salary range for this position is $46,800 - $64,400 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data.

Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.