WELCOME TO THE EMPIRE! Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting platform across America. We share a passion for sports and are industry leaders providing best-in-class service for all our customers.
BE HOLD! We have an immediate need for Customer Support Admins to join our team in Las Vegas, NV. Reporting to the Customer Support Manager; you will be assisting our brick and mortar sportsbook employees, handling customer account requests, providing assistance to our betting kiosk operations and supporting our management team. This is an exciting opportunity to join the world’s leading sports betting company.
Processing Player Rewards Accounts
Processing and Approving new accounts for our Mobile Betting App
Update Customer Accounts
Generate win/loss statements for customers
Researching lost ticket claims for customers
Process contest applications
Sending replacement rewards cards to customers
Researching Sports book cash discrepancies
Applying approved promotional rewards to customer accounts
Monitoring self-betting kiosk for underage individuals and banned patrons
Monitoring self-betting kiosk for issues. Requesting maintenance when required
Process Admin Support emails in a timely manner
Responsible for organization and filing of documents to be scanned.
Work in accordance with department policy & procedures to comply with gaming statutes and regulations.
Document retention – removing account applications as per compliance
1 + years Customer Support experience
Ability to type 35 words per minute
Ability to Multi-task
Work varied shifts, including nights, weekends and holidays
Good working knowledge of Microsoft Office including Outlook, Word & Excel
Must be able to work independently with minimal supervision
Must be confident in one’s ability to assess situations and make informed decisions
Ability to work through high volume and stressful time periods.
Good interpersonal communication skills
Strong problem-solving skills
Ability to handle a diverse range of activities and effectively prioritize responsibilities
Physical Requirements:
Must be able to sit for extended periods of time
Must be able to lift, carry, pull or push 25lbs
Must be able to type for extended periods of time
Must be able to talk on the phone for extended periods of time
Must be able to write for extended periods of time
Must be able to twist, bend or reach with no significant boundaries
This position will be exposed to sounds at 69 decibels
Regular attendance in the office
This position may be exposed to a smoke-filled environment
At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.
As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.
We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.
From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.
Ready to make your mark on the Empire?
Explore our open roles and discover how you can help shape the future of gaming.
Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.
Skills Required
- 1+ years Customer Support experience
- Ability to type 35 words per minute
- Ability to multi-task
- Work varied shifts, including nights, weekends and holidays
- Good working knowledge of Microsoft Office including Outlook, Word & Excel
- Must be able to work independently with minimal supervision
- Ability to assess situations and make informed decisions
- Ability to work through high volume and stressful time periods
- Good interpersonal communication skills
- Strong problem-solving skills
- Ability to handle diverse activities and prioritize responsibilities
- Work in accordance with department policy and procedures to comply with gaming statutes and regulations
- Must be able to sit for extended periods
- Must be able to lift, carry, pull or push 25 lbs
- Must be able to type for extended periods
- Must be able to talk on the phone for extended periods
- Must be able to write for extended periods
- Must be able to twist, bend or reach
- Regular attendance in the office
Caesars Entertainment, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Caesars Entertainment, Inc. and has not been reviewed or approved by Caesars Entertainment, Inc..
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Healthcare Strength — Multiple medical tiers with dental and vision, company‑paid basic life and disability, an EAP, and convenient onsite and virtual care are highlighted; onsite healthcare centers offer primary/urgent care for enrolled members with minimal wait times and cost. Wellness incentives and low‑cost options in some vision tiers further support accessibility.
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Wellbeing & Lifestyle Benefits — The All‑In On Education program provides tuition assistance, low‑ to no‑cost degree options through partners, student‑loan repayment, 529 support, and dependent scholarships. Property discounts and wellness premium discounts add meaningful everyday value.
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Retirement Support — A 401(k) with automatic enrollment after a short waiting period and a company match, plus HSA‑eligible plans with company contributions, establish a baseline of savings support. Company materials also note access to financial advisory resources.
Caesars Entertainment, Inc. Insights
What We Do
Caesars Entertainment is one of the world's most diversified casino-entertainment providers and the most geographically diverse U.S. casino-entertainment company. Since its beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through development of new resorts, expansions and acquisitions. Caesars Entertainment's resorts operate primarily under the Caesars®, Harrah's® and Horseshoe® brand names. Caesars Entertainment's portfolio also includes the Caesars Entertainment UK family of casinos. Caesars Entertainment is focused on building loyalty and value with its guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars Entertainment is committed to its employees, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Caesars Entertainment promotes a collaborative culture where accountability, passion, and idea sharing create a foundation for innovation and continuous improvement in the casino entertainment industry. Caesars is always looking for intellectually-curious professionals who are aligned with our values, motivated by meritocracy, and inspired by our commitment to our guests, team members, communities, and environment. Learn what it’s like to join a diverse by design team at Caesars Entertainment and check out our open jobs.
