Job Description:
Customer Supply Representative
Chicago, IL
As a Customer Supply Representative, you will manage the day-to-day order fulfillment process for your assigned customers. You will ensure accuracy, timeliness, and excellent service through proactive communication, system management, and collaboration with internal teams.
What are we looking for?Minimum
1+ years of experience in order fulfillment, supply chain, or customer logistics
1+ year experience working with Uber Freight TMS system
Working knowledge of ERP systems and EDI tools
Strong organizational skills with the ability to multitask in a fast-paced environment
Attention to detail and a proactive mindset toward issue resolutio
Strong interpersonal and communication skills to build cross-functional relationships
Working knowledge of Microsoft Office Suite, particularly Excel and Outlook
Preferred
Bachelor's degree
Proficient in SAP
Experience utilizing PowerPoint
Manage customer orders in SAP, including manual entries, troubleshooting errors, and resolving fulfillment issues such as EDI errors, substitutions, and shortages.
Track and report daily service metrics (e.g., OTIF, Casefill), respond to customer scorecards, and contribute to bracket compliance strategy and allocation management.
Build and maintain strong relationships with customers, serving as a key point of contact and supporting clear, timely communication.
Collaborate with Sales, Finance, Logistics, Demand, and Supply to ensure service execution, pricing accuracy, deduction validation, and smooth handoffs across functions.
Participate in S&OE meetings to stay aligned on inventory, product availability, and service risks.
Own and update customer setup details, manage portal usage, and lead new account transitions or updates.
Support service and quality escalations across internal teams, maintain desk guides for continuity, and meet bi-weekly with your manager to review performance and development.
Work with diverse and talented Associates, all guided by the Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
Best-in-class learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.
#LI-AS2
#LI-Hybrid
The base pay range for this position at commencement of employment is between the range listed below, however, base pay offered may vary depending on multiple individualized factors, including but not limited to job-related knowledge, skills, and experience. The total compensation package for this position will include variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits. Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.
The pay range listed is applicable to IL:USD 29.28 - USD 40.26Skills Required
- 1+ years of experience in order fulfillment, supply chain, or customer logistics
- 1+ year experience working with Uber Freight TMS system
- Working knowledge of ERP systems
- Working knowledge of EDI tools
- Strong organizational skills with ability to multitask in a fast-paced environment
- Attention to detail and proactive mindset toward issue resolution
- Strong interpersonal and communication skills
- Working knowledge of Microsoft Office Suite, particularly Excel and Outlook
- Bachelor's degree
- Proficient in SAP
- Experience utilizing PowerPoint
Mars Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mars and has not been reviewed or approved by Mars.
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Healthcare Strength — The benefits package is positioned as comprehensive, with broad medical coverage and additional protections like life insurance and short- and long-term disability. Mental health support is emphasized, including free mental health services and wellbeing programming under initiatives such as Mars Be Well.
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Parental & Family Support — Paid parental leave is highlighted as market-leading in the U.S., with an example of 18 weeks fully paid for both parents. Additional family-related leave types such as sick time for caregiving and bereavement leave are also described as part of the overall package.
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Retirement Support — Retirement offerings are described as strong, including 401(k) matching (with a 6% match cited) and pension plans in some cases. The broader package also references retirement savings options and contributions aligned to local market practice, supporting long-term financial security.
Mars Insights
What We Do
For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us. Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™. We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.
