Customer Supply Chain Specialist

The Customer Supply Chain Specialist is responsible for the execution of commercial and customer supply chain strategies and the integration of these strategies with Ecolab, customers, and Ecolab third party service providers.   This position works with our Customers, Ecolab division leaders, Sales, Customer Service and Supply Chain to influence, lead, develop, commercialize, and execute strategic supply chain initiatives that are designed to drive growth, operational efficiencies, reduce inventories and improve service.  Some examples include, but not limited to, Joint Business Planning, Supplier Collaboration initiatives, Pricing and Policy Programs, Cost to Serve (CTS),  Data Sharing, and Waste Reduction programs. 
 
In addition, this role will be responsible for coordinating cross-functional teams and managing customer initiatives to identify and implement streamlined, standardized, simplified and sustainable processes across the Integrated Supply Chain and Divisional Sales Leadership and the Sales Field.
 
Main Responsibilities

• Develop and maintain strong positive relationships with Ecolab’s top customers, including the delivery of plans to optimize the total Supply Chain. 
• Liaise with regional Manufacturing & Logistics leadership teams in the deployment of DIFOT loss analysis / service improvements. 
• Lead regular Customer presentations and engage directly with the Customer Sales Teams on business-focused supply chain initiatives.
• Play leadership role in Customer’s supplier community by being an active leader in supplier collaboration initiatives, including leading teams across multiple companies and industries in order to maintain our position as valued supplier and industry leader.
• Lead cross-functional end-to-end teams for joint business planning to drive revenue/margin growth, improve service, and reduce inventories and costs. 
• Develop data sharing capabilities with customers that enable visibility to inventory levels, demand forecasting, and waste. 
• Analyse key data points, and develop action plans to drive improvements in service and reductions in operational costs and inventory investment.

 
Organizational Relationships

• Integrated Supply Chain:  Manufacturing,  Transportation, Distribution, Product Supply
• Ecolab Sales, Customer Service, Finance, and Divisions
• Customer:  Inventory and Replenishment (Procurement), Supply Chain, Transportation, Warehouse Operations, E-Commerce, Category Management
• Peer suppliers in other industries as needed to stay in front with our supply chain leadership

 
Basic Qualifications

• Bachelor’s degree
• 7+ years of experience in supply chain, logistics management and/or customer service
• 3+ years of experience managing relationships directly with large, strategic customers
• 3+ years of demonstrated experience with direct Customer/Supplier, Logistics Operations, Transportation, Product Supply and/or Customer Service 
• Fluent in Romanian and in English (both written and verbal)
• Preferred Qualifications
• Demonstrated strategic mindset to engage leadership both internally and externally
• Demonstrated analytical capabilities – gathering, interpreting, and acting upon data
• Demonstrated experience “running own show” to drive results in operational efficiencies and service improvement
• Strong interpersonal and negotiating skills with internal stakeholders and external customers
• Timely and effective decision maker
• Project Management experience
• Experience in leading LEAN/Six Sigma / TPM initiatives