Customer Supply Chain Specialist

Reporting to the Manager, Customer Supply Chain, the Customer Supply Chain Specialist serves as a key liaison between customers, sales, and internal teams. This role is responsible for building professional, long-term relationships through accurate and timely order management, proactive problem-solving, process improvement, and exceptional communication and provides assistance to customers throughout the supply chain process.

Responsibilities:

• Accurately process, audit, and manage customer orders in SAP, ensuring availability, compliance, and on-time fulfillment.

• Monitor open orders from receipt through delivery to ensure timely processing and proactive issue resolution.

• Serve as a professional point of contact for customers, responding to inquiries and resolving discrepancies related to stock, availability, shortages, shipment timing, and company policies.

• Follow up on stock shortages, shipping issues, and customer-specific requirements, including ticketing, labeling, and other order fulfillment needs.

• Communicate order delays, shortages, and service impacts to customers in a timely and professional manner to help mitigate fines and protect service levels.

• Complete month-end reporting and closing activities accurately and on schedule.

• Prepare and maintain monthly case fill reports and customer scorecards using Excel to support performance tracking and decision-making.

• Assist with the audit, reconciliation, and clearing of customer non-compliance charges for assigned accounts.

• Process OS&D deductions for assigned customers and provide insights and recommendations to the Customer Supply Chain Manager.

• Identify opportunities to improve current policies, procedures, and workflows, and make recommendations to optimize service and efficiency.

 Qualifications: 

• Bilingual English/French is an asset.

• 3–4 years of experience in customer service and order management within an MRP environment, with SAP experience strongly preferred.

• Supply chain and EDI experience preferred.

• Advanced computer skills, including strong proficiency in Microsoft Office and Excel for reporting, analysis, and data management.

• Exceptional verbal and written communication skills, with the ability to communicate professionally and effectively with customers and cross-functional teams.

• Strong analytical, problem-solving, prioritization, and organizational skills, with the ability to manage multiple competing priorities.

• High level of professionalism, attention to detail, and customer service orientation.

• Ability to work independently with minimal supervision and collaborate effectively to resolve issues.

• Presentation skills are an asset.

• Post-secondary education required.

Rewards Package:

The standard hiring range for this role is $56-$70K CAD per annum with a 10% performance-based bonus. The final agreement upon salary may vary based on market location and factors such as job-related knowledge, skills and experience.

We offer a competitive rewards package for our employees as well as a growth-oriented work environment. This includes not only the opportunity to sample our premium chocolate products but the following:

• Health and Dental Plan

• Retirement Savings Plan

• Employee Assistance Program

• Corporate Gym Discount Rates

• Wellness Program

• Chocolate!

We thank all those who have applied, however, only selected candidates will be contacted.

Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information.

This position will involve the use of AI tools to help screen, assess, or select applicants. This posting is for an existing position.

Why Lindt Canada? Join our winning culture and become part of our team of passionate and dynamic individuals in our journey to become the leader in the Canadian chocolate market. Our environment characterizes personal commitment, drive, initiative and entrepreneurial spirit, working together as one team to reach outstanding results. We encourage, recognize and reward innovation, personal initiative, leadership and accountability throughout the organization. We are recognized as a Great Place to Work so come and grow your career with us, it’s a pretty sweet deal. To learn more about our winning culture, visit https://careers.lindtcanada.ca and or follow us on LinkedIn

Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents.

#SUPPLYCHAIN #HYBRID #LI-LINDTCA #LI-AJ1