Customer Supply Chain Planner Specialist

Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

ASML has an industry-leading supply-chain management (SCM) organization, responsible for ensuring material availability to ASML’s factories and customers. Our DNA contains customer focus, concurrent engineering, virtual integration plus the ability to thrive in a volatile market, accelerate the supply chain and deliver creative solutions. SCM plans up to four years ahead while customer requirements and system bill of materials can change at any time. Any break in material availability can have an unacceptable impact for our customers. So SCM must proactively identify and solve potential issues by working closely with our technical departments and customers, and actively managing an extensive supplier base.

Role and Responsibilities

The Customer Supply Chain Planner Specialist manages assigned customer supply chain operations within the United States. This role is responsible for managing assigned site performance and day-to-day operations, while building relationships with internal stakeholders and external customers to meet and align on expectations.

Responsibilities related to:

• Performance Management:

  • Responsible for assigned site supply chain performance, including:

  • Ensure service contract commitments and targets are met.

  • Maintain and improve cooperation between local, regional, and central supply chain teams to support optimal execution.

  • Secure relevant performance reporting for stakeholders.

• Demand, Planning and Analysis:

  • Responsible for inputting correct demand into the system.

  • Act as the key contact for the Regional Planning team, FMA, and Service Management organizations to ensure effective planning and material availability, including critical material management.

  • Monitor critical materials and ensure effective site coverage.

• Customer Intimacy:

  • Manage and improve internal and external customer relationships, communication, and performance on a day-to-day basis. Meet with stakeholders, provide reports, and support continuous improvement efforts.

• Cost Management:

  • Assist in support of site P&L.

  • Deliver on assigned cost targets.

  • Support cost reduction programs.

• Process and Development:

  • Support personal development toward job requirements.

  • Drive process standardization and efficiencies via LEAN.

Education and Experience

• Bachelor’s degree required; focus in Business Management, Logistics, or Supply Chain preferred.

• 3–5 years of relevant experience in a complex, customer-oriented environment managing multiple priorities.

• In-depth knowledge of SAP or a similar ERP system.

• Proficiency in Microsoft Office, specifically Excel and PowerPoint.

• Knowledge of business complexity, supply chain, and/or relevant industry experience strongly preferred.

• Experience implementing new processes across the supply chain against agreed costs preferred.

• Knowledge of ASML supply chain procedures preferred.

Personal Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

• Analytical, with the ability to organize and prioritize workload.

• Leadership skills, drive for results, and the ability to perform under high pressure and tight timelines.

• Excellent social and communication (both written and verbal) skills.

• Service-minded and customer-focused.

• Strong data analysis and problem-solving abilities.

• Results-oriented team player with a proactive attitude, “can-do” mentality, flexibility, and a high level of commitment.

• Remain flexible in providing after-hours support, as needed.

Other Information

• Must be willing to be available occasionally on weekends for escalation management.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. 

• The employee is occasionally required to move around the campus.

• The employee may occasionally lift and/or move up to 20 pounds. 

• May require travel, depending on company needs.

• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

• Ability to work under deadlines.

• The work environment is generally moderate in temperature and noise level.

• Must be able to read and interpret data, information, and documents.

• Ability to observe and respond to people and situations and interact with others encountered during the course of work.

• Ability to learn and apply new information or skills.

You must be work authorized in the United States without the need for employer sponsorship.

The current base annual salary range for this role is currently:

Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members.

The Company offers employees and their families, medical, dental, vision, and basic life insurance. Employees are able to participate in the Company’s 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information, please contact the Recruiter or click on this link Compensation & Benefits in the US.

All new ASML jobs have a minimum application deadline of 10 days.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

Need to know more about applying for a job at ASML? Read our frequently asked questions.

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities.  An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to [email protected] to initiate the company’s reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.