Customer Supply Chain Order Management Specialist

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

The Role:

You think outside the box, you are not afraid of failure, you bring passion and push boundaries, you challenge, you don’t accept the easy answer and you like to translate commercial challenges into supply chain solutions. Then we are looking for you to be part of our Asia Mature Markets Customer Supply Chain team. The role of Customer Supply Chain (CSC) Order Management Specialist is responsible for the overall management of end to end customer supply chain operations for our customers in Japan.

Together with Logistics and our distribution partners you will ensure timely delivery of the right products at the right time towards our customers, drive operational efficiencies and participate in continuous process improvement activities that drive best in class supply chain metrics, cost, service, inventory, and cycle time. By leveraging data analytics and market knowledge, you will support and optimize revenue growth for assigned customers.

The CSC Order Management Specialist is responsible to actively manage order backlog, allocation of inventory based on scheduling priorities, monitoring the logistics execution of our outsourced logistics partner but also with our key channel partner. He/she will be in daily contact with internal and external customers and communicate actively on the fulfillment of fulfillment strategies. Continuous process improvement to enable more efficiencies in our end to end supply chain to drive improvements in our key metrics cost, service, inventory and cycle time is part of your mindset.

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Logitech. In this role, you will:

• Build a collaborative environment where information is shared efficiently and effectively with internal and external business partners and stakeholders

• Responsible for the team's commitment to clean order management relative to ensuring accuracy of delivery dates, pricing, fulfillment and execution

• Monitor to ensure on-time delivery for orders through delivery metrics and partnering with Logistics

• Manage and actively publish critical reports on in-stock, on-time in-full deliveries and channel inventory

• Day to day backlog management (order scheduling, backlog cancellation, allocation plans, improve overdue backlog, reduce aging backlog, large order management).

• Working closely with our logistics partner to improve services and customer compliance with order policy

• Keep driving process change to improve efficiency and automation to deliver on service metrics (OTIF, Order Aging) and continuous improvement to drive efficiencies on end to end supply chain (cost, service, inventory, cycle time)

• Continuously look for ways to improve customer service and predictability

• Work together to create standardization, automation and optimisation among projects and processes

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviors to our team:

• 3 years’ experience in supply chain management preferable consumer electronics

• Must be proficient in reading, writing and speaking Japanese and English

• Strong in Excel, Google Sheets, and/or Tableau skills

• Drive scalable process change and automation to improve end-to-end supply chain efficiencies and to meet key supply chain metrics in terms of cost, service, inventory, and cycle time. You embrace continuous learning and process improvement

• Analytical skills including data evaluation, identification, solution development and implementation

• Ability to multitask and prioritize work while keeping outstanding attention to detail

• Demonstrate decision-making ability in face of uncertain or incomplete information

• Self-motivated and goal-oriented, with a positive proactive attitude and a high degree of initiative

• Ability to build strong relationships both internally and externally to team

• Influencing and collaborative skills across various levels in the organization

• Comfortable in a dynamic and international environment

Education:

Bachelor's Degree in Business, Operations Management, Supply Chain Management, Engineering or similar discipline.

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Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
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