Customer Supply Chain Manager

Who We Are

Parenting isn’t picture-perfect. It’s messy, hilarious, exhausting, and life-changing — sometimes all before noon. That’s where we come in.

Founded in 2014 by our CEO Chelsea Hirschhorn, Frida was built to make the raw reality of parenting a little easier to navigate (and a lot less overwhelming). It all started with one legendary snot-sucker — the NoseFrida — and has grown into a 200+ product lineup that supports families through every stage: from fertility and postpartum recovery to baby care and beyond.

We don’t shy away from the stuff no one else wants to talk about — nipple pain, diaper blowouts, or the emotional rollercoaster that comes with keeping a tiny human alive. We call it like it is, solve the problems that actually matter, and build products that help parents feel seen, supported, and totally capable.

 You can now find Frida products in 50+ countries and thousands of stores across the U.S., from the biggest national retailers to your neighborhood grocery aisle.

Under Hirschhorn’s leadership, Frida has become a category leader by challenging taboos, championing honesty, and supporting families at every stage of parenthood and beyond, earning acclaim on TIME's 100 Most Influential Companies, TIME Best Inventions, Fast Company Most Innovative Companies and Fast Company Brands That Matter. But the real win? Knowing we’re helping parents everywhere feel a little more human and a little less alone.

How You Will Make an Impact

Frida is seeking a highly skilled Customer Supply Chain Manager to join our dynamic sales planning team. In this pivotal role, you will manage retailer supply chain processes and metrics. We’re looking for a key member of the sales planning team with effective capacity/demand planning skills, supply chain expertise, and a robust collaborative approach towards problem solving.

Responsibilities to include:

• Retail Partner Collaboration: Build and maintain relationships with retailer replenishment and operations teams through regular meetings, aiming to pinpoint and capitalize on opportunities for growth.
• Key Performance Indicators (KPIs): Improve supply chain processes for retailers to achieve or surpass goals such as in-stock levels, weeks of supply, Gross Margin Return on Inventory Investment (GMROII), and On-Time In-Full (OTIF) metrics.
• Risk Management: Proactively identify and address retail supply chain risks, including inventory shortages and transportation disruptions, by leading cross-functional teams to devise and implement solutions.
• Sales and Operations Coordination: Serve as a liaison between sales and operations departments, ensuring a harmonious balance of internal and external supply chain requirements.
• Retail Merchandising: Manage the optimization and implementation of retail merchandising, collaborating with marketing, sales, and operations to ensure timely and complete delivery of merchandising materials.
• Strategic Planning and Optimization: Collaborate with operations to develop and implement supply chain strategies to enhance efficiency, reduce costs, and improve overall performance.

What You Will Need

• Bachelor's degree in Business, Engineering, Supply Chain Management, or related field
• 5+ Years supply chain or project management, technical customer support or related experience
• Strong ownership, action driven, and discipline in establishing and improving processes
• Proven expertise in advanced supply chain modeling techniques (optimization algorithms, simulation, machine learning)
• Strong analytical skills and proficiency in data analysis and visualization tools
• Exceptional problem-solving, communication, and leadership abilities
• Six Sigma will be an asset
  

Who You Will Work With

Frida is an organization that values collaboration and community. As the Customer Operations Manager, you will work closely with the Sales, Operations, and Marketing teams.

Why You Will Love Working at Frida

• Robust health benefits including:
• Comprehensive medical, vision, and dental plans
• Employer paid life insurance
• Supplemental insurance options including Accident Insurance, Short-Term Disability and Long-Term Disability 
• FSA & HSA
• 401k matching up to 4% with immediate vesting.
• Generous paid time off program including elective PTO days, federal holidays, sick/wellness days, and a birthday floater.
• Flexible paid pregnancy and parental leave.
• Weekly wellness programming designed to maximize personal time and minimize time spent investing in personal care outside of work hours. This includes a variety of programming such as in-office manicures & pedicures, blowouts, massages, and carwash services.
• Dog friendly office - feel free to bring your best buddy with you to work! 
• Learning & development opportunities for professional and personal growth
• Company-wide events & outings. Team engagement is at the center of our culture. This ranges from small department-specific teambuilding or informal outings to our annual Fam Jam family carnival that celebrates the people in your life who support you in bringing your best self to work each day. We also host an annual Day of Service to support our local Miami community, and provide a variety of volunteer opportunities throughout the year that support our mission to serve parents and children.
• Exclusive employee product discounts.

EEO

Frida provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Privacy Policy

By applying for this position, you acknowledge and understand that your information will be used as described in Frida's Job Applicant Privacy Policy: https://frida.com/pages/fridababy-job-applicant-privacy-policy

Agency and Third-Party Submissions

Please note this is a direct search led by Frida. Applications from agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes.

Fraud Disclaimer

Fridababy LLC will never request personal information (i.e. Social Security number, bank account, or payment of any kind) during the application or recruitment process. Fridababy LLC will only contact you through verified methods, not unofficial platforms such as WhatsApp, Telegram, or personal email accounts. All legitimate communication will come from an official @frida.com or @fridababy.com email address or through our verified recruiting partners.

If you receive any suspicious outreach claiming to represent Fridababy LLC, please report it to [email protected] or [email protected]. Your safety and privacy is our priority.