The Customer Supply Chain Manager - Bioprocessing and Purification Technologies is responsible for the execution of commercial and customer supply chain strategies and the integration of these strategies with Ecolab, customers, and Ecolab third party service providers. This position works with our customers, Ecolab division leaders, Sales, Customer Service and Supply Chain to influence, lead, develop, commercialize, and execute strategic supply chain initiatives. These initiatives will be designed to drive growth, operational efficiencies, reduce inventories and improve service. Some examples include, but not limited to, Joint Business Planning, Supplier Collaboration initiatives, Pricing and Policy Programs, Cost to Serve (CTS), Data Sharing, and Waste Reduction programs.
In addition, this leader will be responsible for leading cross functional teams and managing customer initiatives to identify and implement streamlined, standardized, simplified and sustainable processes across the Integrated Supply Chain, Divisional Sales Leadership, and the Sales Field.
What You Will Do:
- Develop and maintain strong positive relationships with Ecolab’s top customers, including the delivery of plans to optimize the total Supply Chain.
- Liaise with regional Manufacturing & Logistics leadership teams in the deployment of DIFOT loss analysis / service improvements.
- Lead regular Customer presentations and engage directly with the Customer Sales Teams on business-focused supply chain initiatives.
- Play leadership role in Customer’s supplier community by being an active leader in supplier collaboration initiatives, including leading teams across multiple companies and industries to maintain our position as valued supplier and industry leader.
- Lead cross-functional end-to-end teams for joint business planning to drive revenue/margin growth, improve service, and reduce inventories and costs.
- Develop data sharing capabilities with customers that enable visibility to inventory levels, demand forecasting, and waste.
- Analyze key data points and develop action plans to drive improvements in service and reductions in operational costs and inventory investment.
- Utilize SAP and Planning systems to build and implement solutions to better serve our Customers.
- Owner of building and executing month-end/ quarter-end plans.
Minimum Qualifications:
- Bachelor’s degree
- 4 years of experience in supply chain, logistics management and/or customer service
- 3 years of demonstrated leadership experience with direct Customer/Supplier, Logistics Operations, Transportation, Product Supply and/or Customer Service
- No immigration sponsorship available for this position
Preferred Qualifications:
- Bachelor’s degree in Supply Chain, Operations, Business or related field
- Demonstrated ability using data to drive change through others
- Demonstrated strategic mindset to engage leadership both internally and externally
- Demonstrated analytical capabilities – gathering, interpreting, and acting upon data
- Demonstrated experience “running own show” to drive results in operational efficiencies and service improvement
- Demonstrated experience creating presentations and presenting to internal stakeholders and external customers
- Timely and effective decision maker
- Project Management experience
- Experience in leading LEAN/Six Sigma / TPM initiatives
Annual or Hourly Compensation Range
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Potential Customer Requirements Notice
To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:
- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
Skills Required
- Bachelor's degree
- 4 years experience in supply chain, logistics management and/or customer service
- 3 years demonstrated leadership experience with customer/supplier, logistics, transportation, product supply or customer service
- Authorization to work without immigration sponsorship
- Experience with SAP and planning systems
- Bachelor's degree in Supply Chain, Operations, Business or related field
- Ability to use data to drive change through others
- Strategic mindset to engage leadership internally and externally
- Analytical capabilities: gather, interpret, act upon data
- Proven ability to drive operational efficiencies and service improvement
- Experience creating presentations and presenting to stakeholders and customers
- Project management experience
- Experience leading LEAN/Six Sigma/TPM initiatives
- Timely and effective decision making
Ecolab Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ecolab and has not been reviewed or approved by Ecolab.
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Retirement Support — Feedback suggests the company provides strong retirement programs, including a 401(k) with employer matching and a pension, alongside options like an employee stock purchase plan. Offerings such as retiree healthcare benefits and diverse investment choices reinforce long-term financial support.
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Healthcare Strength — Feedback suggests medical coverage is broad, with HSA plan options and company contributions, prescription benefits, dental and vision, and virtual care and mental health support. Company-paid wellness programs and income protection (short- and long-term disability, life and accident) further strengthen core coverage.
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Parental & Family Support — Family-focused programs include fertility support, adoption assistance, and paid parental leave, complemented by counseling and resource services. These offerings are positioned as supportive of employee well-being across different life stages.
Ecolab Insights
What We Do
A trusted partner at nearly three million customer locations, Ecolab (ECL) is the global leader in water, hygiene and infection prevention solutions and services. With annual sales of $12 billion and more than 44,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world. For more Ecolab news and information, visit www.ecolab.com, or follow us on twitter.com/ecolab, facebook.com/ecolab or instagram.com/ecolab_inc.
