Customer Supply Chain Lead

Position Title: Customer Supply Chain Lead
Position Type: Temporary - Full-Time
Requisition ID: 41132
About the role
At McCain Foods, we are passionate about delivering great food and creating strong partnerships with our customers. To support our continued growth, we are looking for a Customer Supply Chain Lead who will play a key role in ensuring excellent operational experience for our customers.
In this role, you will act as the main operational interface between our customers and internal teams. You will drive operational improvements, coordinate the Order-to-Cash process, and ensure that customer needs are translated into efficient and reliable supply chain solutions.
The role requires strong collaboration with internal and external stakeholders and a proactive approach to continuously improve processes and customer satisfaction.
Your Key Responsibilities

• Act as the main operational contact for key customers and ensure a high level of service throughout the supply chain.
• Manage the Order-to-Cash process, coordinating activities from order intake through to product delivery to meet customer and market needs.
• Collaborate closely with internal teams, production sites, and logistics partners to ensure timely and accurate order fulfillment.
• Monitor operational performance and proactively identify and resolve supply chain issues or potential disruptions.
• Build and maintain strong relationships with customers and key internal stakeholders to improve collaboration and efficiency.
• Analyze operational performance and identify opportunities to drive continuous improvement in processes and customer experience.
• Represent the voice of the customer in internal meetings, projects, and cross-functional initiatives.
• Travel within the GCC region may be required, approximately 15% of the time.

Key Competencies

• Strong customer orientation and stakeholder management skills.
• Excellent communication and collaboration abilities.
• Strong analytical mindset with the ability to translate data into insights.
• Proactive and solution-oriented approach.
• Strong organizational skills and ability to manage multiple priorities.

About you

• Bachelor's degree in Supply Chain, Logistics, Business Administration, or a related field.
• Experience in Supply Chain, Customer Service, or Logistics, preferably within FMCG.
• Knowledge of supply chain processes, logistics, and order management.
• Experience working with cross-functional teams and customer-facing environments.
• Experience working with SAP, Power BI and Excel.
• Excellent written and verbal communication skills in English while Arabic and French are plus.

You and your partner hold a valid work and residence permit for the MENA region with a minimum remaining validity of 12 months.
This is a temporary position with an initial contract of six months, with the potential for extension.
About McCain.
Click Here to learn more about McCain and how we provide you with opportunities to make an impact that matters.
Leadership principles.
At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.
The McCain experience.
We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you'll find opportunities to learn, grow, and thrive. Join us and experience why we're better together.
McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain's Global Privacy Policy and Global Employee Privacy Policy , as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here .
Job Family: Supply Chain & Logistics
Division: Continental Europe
Department: Supply Chain and Customer Service - MEMA
Location(s): AE - United Arab Emirates : Dubai : Jebel Ali || AE - United Arab Emirates : Other : Reference job description
Company: McCain Middle East FZE