Customer Supply Chain Lead

Position Title:Customer Supply Chain Lead
Position Type: Regular - Full-Time
Requisition ID: 43475
In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.
About the role .
At McCain Foods, we are passionate about delivering great food and creating strong partnerships with our customers. To support our continued growth in The Middle East, we are looking for a Customer Supply Chain Lead who will play a key role in ensuring excellent operational experience for our key customers in the MENA region.
In this role, you will act as the main operational interface between our customers and internal teams. You will drive operational improvements, coordinate the Order-to-Cash process, and ensure that customer needs are translated into efficient and reliable supply chain solutions - all while keeping the Customer Obsession leadership principle at the heart of everything you do.
The role requires strong collaboration with internal and external stakeholders, a proactive approach to continuous process improvement, and the ability to balance strategic customer relationship management with day-to-day operational excellence.
What you'll be doing.

• Act as the primary operational contact for key customers and ensure a high level of service throughout all supply chain touchpoints - pre-order, order, and post-delivery.
• Manage the Order-to-Cash cycle, from order intake through to product delivery, to meet customer and market needs while avoiding stockouts or overstocking.
• Personalize and govern top customers' experience by identifying preferences and building effective SLAs, while continuously reviewing and improving them.
• Monitor and analyze customers' operational performance using shared best-practice scorecard measures agreed with key customers.
• Collaborate closely with sourcing units, shipping forwarders, and 3PLs to ensure timely and accurate order fulfillment.
• Work with top customers to identify operational gaps and generate common, viable action plans to increase efficiencies throughout the chain.
• Represent the voice of the customer in internal meetings and cross-functional initiatives (NPDs, relaunches, logistics needs, regulatory requests, etc.).
• Attend and respond to customer queries and complaints, maintaining a speed-to-market attitude.

What you'll need to be successful.

• Bachelor's Degree in Supply Chain, Finance, Business Administration, or a related field.
• 3+ years of experience in the Fast-Moving Consumer Goods (FMCG) industry, ideally in Supply Chain, Customer Service, or Logistics.
• Experience in food sector market dynamics and knowledge of international trade barriers.
• Customer-facing experience with a clear customer-oriented mindset.
• Knowledge of supply chain processes, international logistics, and S&OP.
• Affinity with different supply chain operating models, systems, and technologies.
• Experience working with SAP, Power BI, and strong MS Office skills (Excel, PowerPoint).
• Strong analytical mindset with the ability to translate data into meaningful insights.
• Excellent communication, interpersonal, and stakeholder management skills.
• Proactive, solution-oriented, and organized - able to balance customer-facing and operational tasks.
• Confidence in navigating multi-region and multi-cultural nuances across the GCC.
• Excellent written and verbal communication skills in English; Arabic and French are a plus.
• Willingness to travel approximately 15% of the time within the GCC region.

Benefits of the role .

• Opportunity to be part of a global iconic brand and a high-performing supply chain team.
• Competitive salary and attractive benefits package.
• Local benefit (Health and Pension insurance)
• Professional development and growth opportunities within a global organization.
• Support from your supervisor and team during onboarding and professional adaptation.
• A friendly, inclusive atmosphere grounded in McCain's Leadership Principles.

Our purpose is grounded in building meaningful relationships. We're big believers in the power of working together in person-it helps us stay connected, collaborate more effectively, and grow as a team. At the same time, we recognize the importance of flexibility. Most office-based roles follow a hybrid model, with the option to work remotely two days a week. There may be exceptions depending on the role and location, so we encourage you to speak with your recruiter for more details.
About the team .
You will be joining the McCain Middle East Supply Chain team, working within the broader MENA commercial and operations structure. This role reports directly to the Customer Operations Manager and is part of a team of four, collaborating closely with commercial, logistics, and demand planning functions to ensure seamless customer service delivery. You will be a critical connector between internal supply chain operations and top key customers across the region.
About McCain .
Click Here to learn more about McCain and how we provide you with opportunities to make an impact that matters.
Leadership principles .
At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.
The McCain experience .
We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you'll find opportunities to learn, grow, and thrive. Join us and experience why we're better together.
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McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain's Global Privacy Policy and Global Employee Privacy Policy , as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here .
Job Family: Supply Chain & Logistics; Customer Service
Location(s): AE - United Arab Emirates : Dubai : Jebel Ali
Company: McCain Middle East FZE