IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!
Job Description
The Customer Supply Chain Associate will be responsible for working with customers on a day to day basis and handling inquiries received from customers to ensure that products and services are delivered in a timely manner.
Benefits
Competitive salary - $52,000 - $60,000 based on experience and qualifications.
Health Insurance (includes Virtual Health, and HCSA), Dental Insurance, Vision Insurance
Life Insurance, Long-term Disability, Short-term Disability
RRSP Match
Paid Vacation
Employee Assistance Program
Employee Engagement Events
Awards and Recognition
Service Awards
Employee Perks & Discounts
Key Responsibilities:
Work closely with customers to handle day-to-day inquiries.
Navigate a complex supply chain network consisting of 12 plants and 2 distribution centers.
Enter and verify orders for accuracy, load weight, pallet count, special considerations, etc.
Manage orders including monitoring and updating of shipping dates, communicating updates/changes to internal and external customers, and using comprehensive dashboard for daily actions.
Respond to customer inquiries by phone and email and proactively communicate changes.
Develop strong customer relationships, which may include some travel across North America for customer/site visits for the purpose of understanding their businesses, addressing any concerns where possible and highlighting potential issues and possible solutions
Collaborate with internal departments to ensure smooth order process and timely delivery of orders
Prepare customer related reports and analyze order profile to identify customer trends.
As assigned, author, edit, and approve knowledge base articles or SOPs.
Lead process improvements using structured problem solving methodology (Lean Six Sigma).
Qualifications:
Strong customer focus relationship-building ship building skills.
High level of attention to detail is required to ensure accuracy of order entry and reports
Strong communication skills (written and verbal). Must be able to contact customers over the phone and build long-term customer centric relationships.
Ability to problem solve and “think outside the box.”
Good organization skills
Ability to handle a high volume of emails and orders.
Strong/proven analytical skills
Practical experience with detail-oriented order entry, and detail-oriented research, face to face customer interactions.
College or University degree/diploma in Business Administration or Operations/Inventory Control/Logistics/Supply Chain preferred.
Prior experience with customer facing corporate supply chain roles preferred.
Knowledge of Microsoft Office required.
Bilingual French is an asset
Familiarity with JDE and Salesforce is an asset.
Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.
Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Skills Required
- Strong customer focus relationship-building skills
- High level of attention to detail for accuracy
- Strong communication skills, both written and verbal
- Good organization skills
- Ability to handle high volume of emails and orders
- Strong analytical skills
- Practical experience with order entry and customer interactions
- College or University degree/diploma in Business Administration or related field
- Prior experience in customer facing corporate supply chain roles
- Bilingual French is an asset
IKO North America Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IKO North America and has not been reviewed or approved by IKO North America.
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Fair & Transparent Compensation — Pay is considered fair or decent for many roles, with certain sales and engineering positions viewed as solid for the sector. This points to competitive compensation in those tracks relative to typical manufacturing roles.
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Strong & Reliable Incentives — Overtime and shift differentials in plants can materially boost take‑home pay for hourly roles. This makes total earnings more attractive where extra hours are available.
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Retirement Support — A 401(k) with company match appears across multiple U.S. postings. Retirement benefits help round out a standard, competitive total compensation package.
IKO North America Insights
What We Do
IKO Roofing is a worldwide leader in the roofing, waterproofing, and insulation industry for residential and commercial markets. A vertically integrated company, IKO operates more than 30 manufacturing plants throughout North America and Europe. IKO is a family-owned business established in 1951.
