Customer Supply Chain Analyst

Cricut® makes smart cutting machines that work with an easy-to-use app, an ever-growing collection of materials, and crafting essentials to help you design and personalize almost anything — custom cards, unique apparel, everyday items, and so much more.

We believe everyone is born creative. We’re a diverse tapestry of thinkers, dreamers, givers, DIYers, handi-workers, artisans, and forever and always architects of things.

At Cricut, we place the power of handmade into the hands of all. We give you beautiful, easy-to-master tools so you can make something unique, remarkable, perfect. We surround you with ideas, community, inspiration, and encouragement to take your creativity further than you ever imagined. And as a community, we celebrate the exhilarating act of making every single day.

So, make that handcrafted card that feels like a hug. Design a shirt for fun, for family, or for a full-blown business. Craft with a passion or for a purpose. Make something big and bold, itsy-bitsy, amazingly ambitious, or just plain silly. Whatever you make, just make your heart out. Because here’s the remarkable truth: When we all make together, we make all things possible.

Let’s make.

As a Customer Supply Chain Analyst at Cricut, you will manage end-to-end supply chain processes to ensure customer satisfaction. You will play a key role in optimizing order processing, inventory management, and distribution while collaborating with internal teams and external partners.

Key Responsibilities:

• Manage customer orders and ensure timely and accurate delivery.  
• Optimize inventory levels and coordinate with warehouses and distribution centers.
• Collaborate with sales teams and customers to understand their needs and provide tailored solutions. 
• Analyze supply chain performance and propose improvements.  
• Support cross-functional teams in implementing supply chain initiatives.
• Support the Customer Supply Chain Manager in managing consigned inventory levels at various customers and report performance, risks and opportunities.  
• Support the Customer Supply Chain Manager in establishing Collaboration processes with sales and customers to understand and influence customer requirements with regards to in stocks, fill rates and customer orders.
• Provide regular and ad-hoc performance summaries with fact-based root cause analysis, propose & carry out corrective and preventive actions.
• Continuously look for ways on how to improve processes.
• Work together with the Customer Supply Chain team to create standardization, automation and optimization among projects and processes.
• KPI driven mindset. Use data to drive decisions and to make the necessary tradeoffs. Continuously look for ways on how to improve the metrics such as cost, service and inventory.
• Prepare and present regular reports on key performance indicators and any relevant updates to the organization.
• Support the Customer Supply Chain Manager in designing scalable and automated processes related to order scheduling, event management, customer in stocks, etc, and continuously look for ways to improve customer service and predictability

• Bachelor's degree in Supply Chain Management, Logistics, or a related field.  
• Minimum of 4-5 years of experience in a similar role.  
• Strong analytical skills and problem-solving abilities.
• Enthusiastic, eager to learn and ambitious to help Cricut achieve their goals.
• Excellent communication skills and customer focus.  
• Experience with ERP systems (e.g., SAP) is a plus.  

A Quick Note Before You Apply…

Cricut is in a powerful chapter of transformation. We’re evolving fast—refining our strategy, growing our teams, and raising the bar across the board. This is an incredible opportunity for the right kind of person—but it’s not for everyone.

We’re looking for A-players—people who don’t just meet expectations, but consistently exceed them. If you thrive in dynamic environments and find joy in turning challenges into momentum, keep reading.

Here’s what makes someone a great fit for this role (and for this moment at Cricut):

You have a bias for urgency.
You don’t wait for perfect clarity to take action—you start, learn, and adjust. You believe that speed matters, especially when paired with thoughtfulness. You ask: “What can move forward today?” and push past inertia.

You set high standards—especially for yourself.
You’re proud of your work and protective of your reputation. You take ownership, deliver quality, and don’t cut corners. You hold yourself accountable without waiting to be asked.

You stay focused when things are moving fast.
You can identify what really matters and don’t get distracted by noise. You prioritize well, and manage your time wisely.

You collaborate like a pro.
You elevate the people around you, communicate clearly, and give thoughtful feedback. You’re low ego, high output—and your team loves working with you.

What to Do Next: 

Please attach your resume including links to your portfolio where applicable. If you want to show your super powers in other ways – include that information too. You can be sure that Cricut® is an employer who values individuality, equality and diversity, so tell us what you’re all about. If you are a Maker or a DIY enthusiast, whether you think you are a good one or not, we would love to hear about it when you send us your information!

At Cricut®, we celebrate inclusion and diversity. Cricut is an equal opportunity employer and makes employment decisions based on merit. Cricut prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration. All your information will be kept confidential according to EEO guidelines. Cricut participates in E-Verify.