Customer Supplier Specialist

TealBook is looking for a Customer Supplier Specialist who can ensure positive and meaningful experiences for our customers' suppliers interacting with our Supplier Intelligence Platform. You will play a critical role in helping suppliers achieve their goals through leveraging TealBook data and technology, and use your strong customer-facing experience to work collaboratively with suppliers and ultimately create champions of the TealBook product and brand. You are a self-starter with strong relationship management, project management, and organizational skills, and you are willing to dive into the issues of the day and get the job done in a fast-paced and fluid startup environment. You have experience building and maintaining successful relationships. A quick learner and a strategic thinker, you have an aptitude for identifying areas for improvement and quickly closing those gaps. You are passionate about people and a creative, empathetic problem solver.

As a member of the Customer Experience Team, the Customer Supplier Specialist will work closely with Customer Success Managers (CSMs) to ensure a seamless and integrated experience for our customers. This role involves collaborating with CSMs to understand customer goals, strategize on supplier engagement, and deliver comprehensive solutions.

The Impact You Will Have

• Manage a portfolio from end-to-end on all supplier services offerings, including Tier 2 Diversity, EIA and Managed Supplier Outreach Programs for allocated TealBook customers.
• Engage with customers to understand their goals for the program, delivering demos to potential customers explaining the offerings and value proposition to help TealBook customers.
• Analyze customers' suppliers to identify target suppliers
• Maintain communication materials and advise customers on best practices and trends in their industries
• Execute group training webinars and one-to-one assistance calls to drive participation in our Tier 2 Program
• Execute all supplier communications and assist suppliers to comply with their customers’ requests
• Create reporting on program results, and present these results to customers and C-level executives across customer organizations and internally
• Consistently identify areas of improvement to add value to our supplier services programs
• Be the supplier Champion and voice of the supplier within TealBook

What Are We Looking For?

• 3+ years experience within the Procurement or Supply Chain function, preferably having worked in Diversity Reporting, with some knowledge of Tier 2 Diversity Spend collection practices

Technical Skills:  

• Familiarity with Google Workspace (Docs, Sheets, Slides, Forms)and Microsoft Excel.
• Ability to quickly pick up the use of new tools such as the TealBook app, and other Cloud products
• Able to manage Tier 2 projects in Project Management tools such as ChurnZero and Salesforce

Soft Skills: 

• Strategic thinker with an aptitude to map out a project plan based on key customer goals 
• Excellent communicator
• Ability to grasp concepts quickly
• Ability to work well cross-functionally with internal teams
• Ability to present to group and C-level executives

Nice to Haves: 

• Experience with Supplier Outreach and Onboarding
• Experience with Supplier Diversity, specifically the Tier 2 process

Attitude:

• Persistent, tenacious, results-driven, comfortable communicator, subject matter expert

What We Bring to the Table

🏡  Fully Remote: We may be based in Toronto, but we're a remote team with colleagues across Canada and the U.S.

💸 Competitive Pay: We believe in rewarding hustle and giving credit where it's due. Our salaries are highly competitive and reflect your hard work and expertise.

❤️ Benefits from Day One: Our plans are available as of your first working day. In addition to health, dental, and vision care, we provide access to counselling services, financial advice, and resources to support your overall well-being.

🌴Unlimited PTO: We believe in work-life harmony. Minimum 3 weeks of PTO? Sure, but that's just the starting line. If you need more, take it. No limits, no strings.

⛄️ Winter Break: We call it TealWeek, but you know it as that nebulous time between Christmas and New Year's when time has no meaning. Yeeeeah, we take that week off. And it's paid!

💼 GRSP/401k: We've got future you covered with our GRSP/401k plans, complete with employer matching.

💻 Tech: We're an Apple company. Expect a MacBook Pro and all the gear you need for your home office to be sent right to your home before your first day. We also have a work-from-home allowance to help if you need something we don't have.

📈 Equity: You won't just enjoy competitive compensation but also have a vested interest in the growth and prosperity of TealBook.

🎓 Learning & Development: We have an L&D budget available to you so you always keep your skills razor-sharp!

What We Value

Our values were developed by our team, and we’re committed to living them every day. We’ve built a culture dedicated to celebrating each other. We see failures as learning opportunities, welcome feedback and new ideas, and set clear goals and expectations so every team member feels empowered to succeed. 

Tealwork is Teamwork 

The impact we have is always greater when we work together. We bring our authentic selves, unique experiences, perspectives, and passions across teams, functions, and geographies to solve problems and deliver better results. 

Trust Through Transparency 

We build trust through communicating honestly, authentically, and with respect. We hold ourselves accountable, admit to our mistakes, and do what we say we'll do. Our success is rooted in trust through transparency. 

Deliver Delight 

We are all customers. We listen to needs, challenge our ideas of what's possible, and prioritize work that will drive success and build satisfaction. We constantly look for ways to differentiate ourselves and ensure interactions and experiences deliver delight. 

Will to Win 

Change is the only constant. We don't just believe this; we face the unknown head-on. We have the courage to challenge the status quo, continuously adapt, change, and evolve. We act with urgency, align our priorities with the company deliverables and drive decisions backed by data. 

Grit

We embody two characteristics of grit: passion and perseverance. Passion comes from intrinsic interest in our craft and from a sense of purpose—the conviction that our work is meaningful and helps others. Perseverance takes the form of resilience in the face of adversity as well as unwavering commitment to continuous improvement.