Strategic Customer Success Manager

| USA +80 more | Remote
Employer Provided Salary: 110,000-140,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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About Us

Work a four-day week from anywhere for a company where people truly believe in what they’re doing! Wonderlic is focused on leading the way in fair, predictive science to create a world where everyone has their best job, and that starts with you! Wonderlic has always championed progressive, sustainable approaches to building a culture that allows people to do their best work while living their best lives. Here are some of the ways we do that:

  • Fully remote – work from anywhere in the United States
  • Four-day (32-hour) work week
  • 21 days of PTO plus a paid company shutdown from 12/26 to 12/31
  • True work/life balance and flexible work arrangements – we work with you to meet your needs, and we continue to evolve our company-wide approaches to flexible work
  • Internet stipend
  • Competitive compensation and benefits
  • 12 weeks of paid parental and primary caregiver leave
  • Medical, dental, vision, FSA, and HRA
  • Short- and long-term disability, life, and AD&D insurance
  • Pet insurance
  • 401k

At Wonderlic, we're at the forefront of redefining talent acquisition and employee development. Powered by our science-based assessment background, we're innovating the way modern pre-employment screening is embraced by the recruiting sector with Wonderlic Select. By integrating I-O psychology, machine learning, and artificial intelligence, we ensure that candidates find their best jobs. We pride ourselves on delivering the industry's most trusted, scientifically validated assessments. Our tools are designed for discerning HR teams that aim to pinpoint top-tier applicants and precisely predict their potential for on-the-job success.

But our innovation doesn't stop there.

We've recently launched our groundbreaking science-based employee development product, Wonderlic Develop. This advanced solution taps into profound insights, fostering unparalleled self-awareness among employees. It's more than just a tool; it's a pathway for individuals to unearth and utilize their distinct strengths, identifying areas ripe for growth. Our unwavering commitment to research and innovation stands as a testament to our vision: revolutionizing how businesses optimize talent, ensuring every employee doesn't just fit, but flourishes in their role.

Choose Wonderlic, and you're choosing a legacy of excellence paired with a keen eye on the future of HR innovations. Be part of our journey; help us reshape the HR landscape.


Join us as a Strategic Customer Success Manager at Wonderlic, where your skills will play a crucial role in meeting our dynamic client needs through our products, Wonderlic Select and Wonderlic Develop. Your main goal will be twofold: make sure our clients get the best value from our offerings, and smartly weave this into a revenue-focused strategy through renewals, cross-selling, and upselling. Your sharp sales and negotiation skills will be key to maintaining healthy and consistent revenue growth. Your talent in managing a large portfolio of accounts and building strong customer relationships will be vital. We're looking for someone who can make complex situations simple, guiding our customers, aligning our products with their strategies, and creating lasting, beneficial relationships. Let's work together to build pathways where our customers and products both flourish, driving mutual success and innovation!


  • Results Orientation
  • Client Focus
  • Product and Technical Knowledge
  • Initiative
  • Account Management
  • Embracing Diversity
  • Account Planning
  • Talent Assessment Market, Industry, and Competitive Knowledge
  • Holistic Mindset
  • Entrepreneurial Mindset

Key Responsibilities

  • Achieve individual and team retention and expansion goals through the use of customer-focused engagement strategies.
  • Be the primary point of contact for customers and represent the voice of the customer to internal teams.
  • Build strong client relationships and engage in business discussions to grow accounts organically and win renewals.
  • Introduce new products and features to customers to deepen customer engagement and ensure continued value realization.
  • Actively monitor and manage relationships by fully understanding client goals, objectives, and the status of the client’s business.
  • Leverage customer health monitoring tools to identify potential issues, and work with your customers to implement strategies for product success.
  • Identify blockers and barriers to customer adoption, creating feedback loops between the customer and product teams.
  • Conduct monthly and quarterly strategic business reviews with all customers and oversee the development of action plans to address any issues.
  • Maintain strong knowledge of new and existing product offerings, as well as industry trends, new developments, and current competitive conditions within the marketplace.
  • Analyze trends based on predictions of customer preferences.
  • Participate in the development of retention and expansion forecasts based on known customer preferences and behaviors.
  • Act as a customer advocate within the company and streamline the customer experience to prevent turnover.

Qualifications and Experience

  • 3+ years of experience in SaaS Customer Success
  • 2+ years of experience in SaaS subscription sales
  • Demonstrated expertise in securing renewals 
  • Demonstrated expertise in expansion and cross-sales to existing customers
  • Employee Development sales or customer relationship management preferred

Target Compensation

OTE $110,000-$140,000 split between base and variable compensation

Our Policy

Wonderlic is proud to be an equal employment opportunity/affirmative action employer. Here, diversity is valued and celebrated, and this is what makes us such a successful team. Wonderlic does not discriminate in employment on the basis of race, color, religion, gender, gender identity, pregnancy status, national origin, sexual orientation, marital status, disability, genetic information, age, parental status, military/veteran status, or any other factor protected by law. In addition, we will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please get in touch with us at [email protected] to request an accommodation.

The California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), applies to employees and applicants residing in California. Under these statutes and the related regulations, employees and applicants may request that we disclose to them the personal information collected about them and/or request that this information be deleted or corrected.  Employees and applicants also may direct us not to share their personal information, and each employee or applicant has the right to limit the use of sensitive personal information. Employees and applicants have the right to access personal information and to know what personal information is shared and to whom.  We do not sell the personal information of employees and applicants.  To exercise any of these rights, please email [email protected].

#BI-Remote #LI-Remote

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • .NETLanguages
    • ReactLibraries
    • ReduxLibraries
    • Angular.JSFrameworks
    • ASP.NETFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • MariaDBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • SnowflakeDatabases
    • AWS (Amazon Web Services)Services
    • AxureDesign
    • BalsamiqDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • IntercomCRM
    • SalesforceCRM
    • GongCRM
    • PandaDocCRM
    • MailgunEmail
    • MarketoLead Gen
    • Chili PiperLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • GreenhouseCollaboration
    • AsanaProject Management

An Insider's view of Wonderlic

How would you describe the company’s work-life balance?

Work-life balance exists and is fostered at Wonderlic. Taking PTO is encouraged and fostered. Managers realize life happens, and even unexpected time off isn't scrutinized.


Customer Onboarding Manager

How do you collaborate with other teams in the company?

Like any remote work environment, we have a lot of tools and technology to help us connect with each other. We mostly use Slack and Zoom, but what makes us special can be summed up in one word: Authenticity. Everyone at Wonderlic is authentic from day one – this makes collaboration easy, across teams and across the country.


IO Consultant

What makes someone successful on your team?

Passion and humility. Each member of my team is willing to go above and beyond in our roles and supporting one another because we are passionate about what we do and are excited at the opportunity to succeed as a team and organization. We are eager to help those around us in a genuine and authentic way.


IO Consultant

What is your vision for the company?

As CEO, my vision for Wonderlic is to create innovative and practical approaches to solving talent problems while upholding the highest-possible standards of accountability and transparency in assessment.



What are Wonderlic Perks + Benefits

Wonderlic Benefits Overview

As of 2020, Wonderlic employees can work from wherever they like! Our headquarters in Vernon Hills, IL will serve as a place for local employees to meet up, but being onsite is an option, not a requirement. We offer highly competitive pay that attracts, retains, and rewards top performers. Plus retirement plans with a variety of investment fund options, including a 401(k) with company match. We offer premium, highly subsidized healthcare, dental, and vision plans with access to top providers and networks, for you, your loved ones, and your pets. (Yep, we offer pet insurance.) Last but certainly not least, when we say work-life balance is essential, we mean it. Everyone starts with 21 days of paid time off to take at their leisure, plus nine paid holidays and a week-long paid vacation between Christmas and New Year.

Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
4-day work week
Quarterly engagement surveys
Flexible work schedule
Remote work program
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K) matching
Performance bonus
Child Care & Parental Leave
Generous parental leave
Family medical leave
Vacation + Time Off
Generous PTO
Paid holidays
Flexible time off
Bereavement leave benefits
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Continuing education available during work hours
Customized development tracks
Paid industry certifications
Personal development training

Additional Perks + Benefits

Work a four-day week from anywhere for a company where people truly believe in what they're doing! Wonderlic is focused on leading the way in fair, predictive science to create a world where everyone has their best job, and that starts with you! We leverage science to deliver evidence-based insights to empower smarter employment decisions, using simple, intuitive assessment tools, and to make sure our own team is engaged and equipped to do their best work. 

Wonderlic has always championed progressive, sustainable approaches to building a culture that allows people to do their best work while living their best lives. Here are some of the ways we do that:

• Work from anywhere in the United States
• Four-day (32-hour) workweek
• 21 days of PTO plus a paid company shutdown from 12/26 to 12/31
• True work/life balance and flexible work arrangements – we work with you to meet your needs, and we continue to evolve our company-wide approaches to flexible work
• Internet stipend
• Competitive compensation and benefits
• Paid parental and primary caregiver leave
• Medical, dental, vision, FSA, and HRA
• Short- and long-term disability, life, and AD&D insurance
• Pet insurance
• 401k
• Flexible work schedule

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