Software Implementation Specialist at Ascendco Health (Kansas City, MO)

| Kansas City, MO | Hybrid
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The Software Implementation Specialist works at the intersection of software implementation, support, engineering, and education. In this role, you will be the go-to technical expert on how our software is deployed and used in a fast-moving, complex, and critical healthcare environment. You will be instrumental in getting our solution successfully deployed, running smoothly, and continuously improving for our clients. Along the way, you'll create and revise technical content that empowers both our clients and internal teams to help themselves spread and drive maximum value from the Ascendco platform.
  • Work closely with our software engineering team to become an expert in our current software modules and new modules as they are developed
  • Help with QA, documentation, and training as new modules are developed, deployed, and operationalized
  • Be a central part of the communication feedback loop between the software engineering team, internal subject matter experts, and our clients as our software continues to evolve
  • Work with client IT departments to communicate technical and security specifications for how our platform is deployed and supported
  • Work closely with our client success managers to help with the technical/IT aspects of implementing our platform for clients
  • Protect our software engineer's time by helping our support team with level 2 / complex support requests
  • Build documentation and educational materials for how our software is deployed and used
  • Spend approximately 25% of your time traveling to work onsite with other Ascenders at client facilities to help with go lives and operationalizing new modules

  • Very good communication skills all around
  • Strong attention to detail and excellent problem-solving skills with a demonstrated ability to self-motivate and follow through on projects
  • Curiosity and excitement that computers and software are a "bicycle of the mind"
  • Patience and empathy working with people and technology
  • Very effective at prioritizing and managing multiple tasks simultaneously, while maintaining focus and achieving successful outcomes
  • Capable of efficiently navigating and adapting to changing priorities and deadlines
  • Work remotely and in shared tech space
  • Passion for continuous learning and improvement
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SassLanguages
    • SqlLanguages
    • jQueryLibraries
    • LodashLibraries
    • PandasLibraries
    • ReactLibraries
    • JupyterFrameworks
    • React NativeFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • TableauAnalytics
    • CanvaDesign
    • Google DriveManagement
    • Google DocsManagement
    • Monday.comManagement
    • Pivotal TrackerManagement
    • TrelloManagement
    • MerlinManagement
    • NotionManagement
    • WordpressCMS
    • HubSpotCRM
    • IntercomCRM
    • DayliteCRM
    • ZoomInfoLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • Monday.comProject Management
    • TrelloProject Management

An Insider's view of Ascendco Health

How would you describe the company’s work-life balance?

We understand the importance of work-life balance and maintaining a positive well-being. Our office culture emphasizes employee wellness, with various initiatives such as flexible work hours, and team-building activities. Whether it's a team lunch, virtual games, or an in-person outing, we make sure to create opportunities for our team to have fun.

Maria Gerges- Rodriguez

Client Success Manager

How has your career grown since starting at the company?

Our startup culture fosters innovation, creativity, and collaboration. We encourage an entrepreneurial mindset and provide a supportive environment for you to explore your ideas and bring them to life. With a flat organizational structure, your voice will be heard,

Sydney Hart

Director of Performance and Culture

What unique initiatives do you have that encourage innovation?

Innovation is not just a buzzword for us; it's a core value that drives everything we do. We invest in our team's growth, provide resources, and support for their ideas, and create an environment where experimentation and calculated risk-taking are encouraged. Come join us, and redefine healthcare, through our unique initiatives and shared passion

Brian Reed


What is your vision for the company?

I Love working with people! When I designed Ascendco's software I wanted to ensure that the platform encompasses real-world discussions. My mission is to continue to evolve and leverage a highly interoperable cloud platform that empowers the front line to operate at its full potential using clean data, process improvement, and analytics.

Welsh Harris


What are Ascendco Health Perks + Benefits

Ascendco Health Benefits Overview

Our Commitment to You
• Your entrepreneurial spirit and vision will be rewarded, and your success will fuel opportunities for career advancement.
• You will be exposed to the most critical parts of healthcare and learn the knowledge required to grow and run a business.
• You will make a difference for impressive clients and the future of healthcare.
• You will be inspired to learn and grow by the team around you.

Reach your peak and become an Ascender today.

Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Flexible work schedule
Remote work program
Health Insurance & Wellness Benefits
Dental insurance
Health insurance
Team workouts
Financial & Retirement
Performance bonus
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Company-sponsored happy hours
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Promote from within
Customized development tracks

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