FloQast
Remote

Product Support Specialist, West Coast

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Employer Provided Salary: $50,000-$70,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

FloQast is passionate about delivering value to customers through our product and our services. As a member of the Support team, you will be at the forefront of this mission as you interact with clients to resolve technical issues, assist with in-app tasks, and provide guidance based on your deep product expertise. You will also collaborate with other FloQast departments to execute client projects and drive continuous improvement of our product, training strategies, documentation, and overall culture. Join our award-winning team to see how FloQast turns Support into a strategic and fun initiative that delights our valued clients.


*Visa sponsorship is NOT available at this time

What You'll Do:

  • Take ownership of reported customer issues, utilizing Zendesk ticketing system and internal tools to triage, troubleshoot, resolve, and effectively communicate solutions to clients via email, screenshot, screen share, etc.;
  • Collaborate internally with Product Support and Customer Success peers, utilizing dedicated Slack channels and internal tools to collectively resolve technical inquiries;
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams (R&D, Product Support Management, Accounting Success Management, Professional Services, Expert Services, Account Management, etc.);
  • Lead or assist with special client projects alongside Customer Success peers like Accounting Success Management, Expert Services, Integration Support, etc.;
  • Serve as dedicated Subject Matter Expert (SME) on assigned product(s) and feature(s);
  • Any other duties or tasks that may be assigned to help the Support department, the Company, and/or our clients meet their goals..

What You'll Bring:

  • Prior experience in customer-facing role;
  • Highly motivated and results-driven with the desire and technical aptitude to master our product and learn SaaS methodologies;
  • Logical thinker & strong problem solving/troubleshooting skills;
  • Strong emotional intelligence skills with an ability to relate to customers, gauge urgency, and display empathy;
  • Excellent verbal and written skills to be able to assist customers over email and/or screenshare, including the ability to communicate technical issues to a technical and non-technical audience;
  • Excellent time management skills– ability to organize and manage multiple priorities and meet deadlines.

#LI-Remote

#LI-SB1

#BI-Remote


The base pay range for this position is $50,000 - $70,000. This position may be eligible for a bonus plan in addition to base pay. Compensation is not limited to base salary. FloQast values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Family Forming benefits, Life & Disability Insurance, Unlimited Vacation, and participation in our Employee Stock Program. FloQast reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.


About FloQast www.floqast.com

FloQast is the leader in accounting workflow automation created by accountants for accountants. By automating and modernizing everyday accounting workflows, FloQast enables accountants to work better together and perform their tasks with greater efficiency and accuracy. The cloud-based, AI-enhanced software is trusted by more than 2,500 accounting teams, including those at Snowflake, Kodiak, Instacart, Zoom, and The Golden State Warriors - and still growing! We aspire to forever elevate accounting and improve both the practice and perceptions of the profession.


Our values serve as a compass that guides our decisions and are considered non-negotiable, especially when it comes to hiring. Together with our employees, partners, and customers, we live these values every day.


Unwaveringly Authentic 

Ambitious with Integrity

Empowered to Grow

Committed to Collaboration

Customer Obsessed in All Ways


Here’s Why You Should Apply:

Amazing Benefits - FloQast pays 100% of the premium for employees and families for most Medical, Dental, & Vision plans. 


Competitive Compensation & Stock Options


FloQast is regularly rated as a Best Place to Work!

- Inc. Magazine’s Best Workplaces in 2023, 2022, and 2021

- Best Places to Work by LA Business Journal since 2017 (that’s 6 years!)

- Built In’s ​​Best Place to Work in Los Angeles 4 years in a row!


Professional Growth & Community - We believe community extends through and beyond the office. We have Employee Resource Groups, community volunteer opportunities, social events, DEI initiatives, and reimbursements for professional development relevant to your role. 


Work-Life Balance - We have unlimited PTO along with a generous parental leave policy. To top it off, we have Mental Health Days, where the company closes to allow employees to unplug, relax, and recharge (we know Zoom fatigue is a real thing!)


Employee Choice Policy - Employees can work from home and also have the option to work in a FloQast office or maintain a hybrid work schedule. 


Our customers love us! See for yourself on G2 Crowd. 


FloQast, Inc is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We aim to recruit the right people for the jobs we have to offer, and to assess applications on the basis of relevant skills, education, and experience. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and strive to provide a professional and welcoming workplace for all employees.



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What are FloQast Perks + Benefits

FloQast Benefits Overview

FloQast offers a range of employee benefits including: competitive compensation, stock options, 100% employer paid Medical, Dental, Vision plans for employees and their families, Group Life Insurance, Short Term and Long Term Disability, Flexible Spending Account, unlimited vacation, fun social events. access to free online therapy and a positive and supportive work environment.

Culture
Volunteer in local community
FloQast partners with Big Brothers Big Sisters of LA for a mentorship program with local at-risk high school youth. We invite our employees to volunteer as "Bigs" in the program.
Partners with nonprofits
FloQast has partnered with Holiday Heroes, a Chicago based charity, to launch the Los Angeles chapter. Holiday Heroes partners with local hospitals to provide parties for terminally ill children.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
President's club
Employee awards
Flexible work schedule
Remote work program
FloQast's Employee Choice policy allows employees to choose to be hybrid or remote!
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Our recruiting team offers an unconscious bias training for all employees who participate in the interview process to help make the candidate experience fair.
Mean gender pay gap below 10%
Diversity employee resource groups
FloQast has 5 Employee Resource Groups (so far!) where our employees can join and build a community with each other and share resources.
Hiring practices that promote diversity
Applicants can submit anonymous demographic data during the application process which HR monitors for a diverse pipeline and to ensure candidates are being treated equitably in each interview stage.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A Medical and Dependent Care FSA is offered to all US employees.
Disability insurance
FloQast offers fully paid Short Term and Long Term Disability plans to US employees.
Dental insurance
FloQast pays 100% of Dental Insurance premiums for employees and their families.
Vision insurance
FloQast pays 100% of Vision Insurance premiums for employees and their families and offers a buy-up plan if desired.
Health insurance
FloQast pays 100% of Medical Insurance premiums for employees and their families and offers a buy-up plan if desired.
Life insurance
FloQast offers free Group Life Insurance and the option to purchase more out of pocket if desired.
Pet insurance
FloQast offers a discount on Pet Insurance as well as a plan that offers discounts and savings on vet care, prescriptions and preventative care.
Wellness programs
Team workouts
FloQast provides virtual Yoga to our employees!
Mental health benefits
Free access for all Employees and their dependents to Talkspace, an online therapy platform.
Wellness days
Financial & Retirement
401(K)
Company equity
Performance bonus
Charitable contribution matching
Pension
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
FloQast subsidizes the use of the baby bassinet SNOO for new parents, it helps buy back at least 1 hour of sleep per night with a newborn.
Generous parental leave
FloQast provides 16 paid weeks to birthing parents and 12 weeks paid weeks to non-birthing parents for Parental Leave.
Family medical leave
FloQast follows state and federal law in regards to job protected leave.
Adoption Assistance
FloQast provides 12 weeks paid weeks to non-birthing parents for Parental Leave.
Return-to-work program post parental leave
Company sponsored family events
FloQast hosts virtual events for employees with children ranging from petting zoos to craft classes.
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
FloQast has partnered with Big Brothers Big Sisters of Los Angeles to provide a virtual workplace mentoring program to at-risk youth in the Los Angeles, CA area.
Paid holidays
Paid sick days
Bereavement leave benefits
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Ample parking is available at our physical locations.
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Remote employees are provided with reimbursement limits to purchase certain office equipment for their at home workspace.
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
FloQast hosts a Quarterly Lunch and Learn where all Department Heads will present on their team initiatives, goals, accomplishments and provide insight into how their input affects company operations.
Promote from within
Continuing education stipend
Paid industry certifications

Additional Perks + Benefits

Competitive compensation; Medical, Dental, Vision 100% employer paid for Employees, Spouse and Dependents!; Group Life, Short Term and Long Term Disability at no cost to Employees; Flexible Spending Account (FSA); Fast growth and opportunity for career growth; Positive and supportive work environment; We're always looking for more ways to enhance employee benefits as we grow as a Company!

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