Proactive Alerting Associate/Specialist

About Omnidian

Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage, B Corps certified company offering the potential for enormous impact, both on our products and on the world.

We are headquartered in Seattle, but are open to remote location depending on role and if a candidate resides in a state we currently employ in.

The Job

The mission of the Operational Success team is to provide operations and onboarding support for Omnidian’s residential solar assets.

The Proactive Alerting Associate or Specialist will work with the current Proactive Alerting team to review and remotely diagnose solar system issues using Omnidian’s proprietary software. We call that Solar Without Fear.

What You’ll Do

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

70% System Alert Diagnosis

• Review and diagnose any system alerts that come through our platform
• Work with our operations team to create cases on any serviceable issues

30% Collaboration with team and process improvement

• At Omnidian we are continually working to improve and streamline our processes
• Work across departmentally to identify and implement changes and updates to our standing SOPs

Who You Are

• You are committed to providing high quality work
• You seek to understand others point of view
• You are comfortable working with large data sets 
• You enjoy stability and strive for mastery in a job
• Your written and verbal communication is clear, concise and articulate. You take detailed and efficient notes
• You proactively identify process improvement opportunities with a bias for action
• You can work autonomously and independently 

Experience You’ll Need

• Associate: 6+ months of solar experience or 2+ years of IT or Technical Troubleshooting
• Specialist: 2+ years of solar experience (e.g., technical support role, field service role, technical coursework, solar certificate, or other relevant experience)

Experience That’s a Plus

• Experience with Zendesk or Salesforce.
• Extensive knowledge of Solar Storage Systems.

Work-life and Culture

• All of our roles offer the opportunity to work remotely
• If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
• If you are near one of our employee clusters, we offer one or more local gatherings per year
• We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, thoughtful PTO, and paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our posts What Makes an Ethical Company? and Why We’re Proud to Be a Certified B Corp

Grow with Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• Internal candidates: Check out our advice on Internal Transfer: Job Application Process
• Here are the next roles in this career track:
• Proactive Alerting Associate
• Proactive Alerting Specialist
• Senior Proactive Alerting Specialist
•  Additional career tracks always available
• We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply. 

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.