Email Support Specialist, Full Time at TrueML (Kansas City, MO)

| Kansas City, MO
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Why TrueAccord?
TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process. 
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

As an Email Support Specialist at TrueAccord, you will play a critical part responding to customer emails to help them negotiate a path to financial recovery. We empower you to be quality-focused, and to provide the best response possible that is empathetic but also drives towards a solution for our customers. You will play a pivotal role in realizing our mission to take negative experiences out of debt collection forever. Join us in our dynamic call center and be a part of the solution!
Current Available Full Time Shift: 
M-F 10:30am to 7:00pm with an 8am to 12pm shift every other Saturday.

Office Location
16011 College Blvd Suite 130, Lenexa, KS 66219. **This is an in-office role.
Starts at $14 per hour + bonus structure

Benefits We Offer: 
*** Full medical, dental, and vision
*** 401k with contribution matching
*** Monthly performance bonuses
*** 20 days of PTO, 9 paid holidays
*** Short + long term disability, company paid life insurance
*** Family-friendly maternity and paternity leave
*** A fun office environment, complete with free snacks, coffee, and even movie streaming!
*** Ergonomic seating and new under-desk treadmills
*** Career Ladders Program for internal growth and promotions
*** Raffles
*** Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!
*** Wellness Coach for you and 5 family members. Wellness Coach gives all TrueML employees access to 3000+ on-demand sessions about meditations, fitness, nutrition, and more!
*** PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.
*** Paid time off to do volunteer work in your community

What You'll Do:

  • Provide exceptional customer service
  • Guide and motivate customers through the collections process
  • Manage inbound repayment inquiries from consumers and debt consolidators via email
  • Communicate with customers to establish payment solutions and resolve account inquiries
  • Meet key performance indicators as outlined by management
  • Meet expected quality and compliance standards

What We're Looking For:

  • Attention to detail and critical thinking 
  • Professional communication and interpersonal skills
  • Demonstrated skill in problem-solving, negotiating, and resolving conflicts
  • Commitment to providing best in class customer service
  • Ability to work in fast-paced and changing environment
  • Experience with email
  • Self-motivation

Bonus Points:

  • Customer email support experience
  • Experience using Mac computers and navigating multiple software applications

Our Dedication to Diversity & Inclusion
TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.

For California Applicants: we collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • CSSLanguages
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    • CanvaDesign
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    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Monday.comManagement
    • SalesforceCRM
    • Google HangoutsCollaboration
    • SlackCollaboration
    • Monday.comProject Management

An Insider's view of TrueML

What are some social events your company does?

There are a growing number of public and private offerings available to all employees. Since we are mainly a remote environment, there are bi-monthly meetings designed to explore & celebrate mental health, physical wellness, gender, race, and equity. Leadership is also very diligent in organizing department offsites.


Sales Representative

What does your typical day look like?

A day at TrueML is fun as it’s truly different day-to-day. It can include defining requirements, working with Engineers, talking to our customers or clients, discussing new initiatives in the pipeline, building buy-in into our roadmap, and more. It's a mix of meetings, Slack conversations, and in-person working sessions and is never predictable.


Senior Product Manager

How does the company support your career growth?

Beautiful things can happen if you work diligently and communicate your goals to your manager. For example, my current role, Paralegal Operations Analyst II, is a "hybrid role" because I expressed interest in learning about operations. I also expressed interest in a leadership role and was placed in the company's management development series!


Paralegal Operations Analyst II

What is your vision for the company?

We began our journey by launching the first digital collection agency, TrueAccord. Throughout the years, we've learned where TrueML can create value for those in debt. Having interacted with tens of millions of consumers, TrueML is in a unique position to promote its ultimate vision: A world in which no one gets locked out of the financial system.


Co-Founder & Chief Innovation Officer

What's something quirky about your company?

The TrueAccordians represent a virtual band experience made up of employees from all over the company. With lyricists, singers, pianists, drummers, and even a saxophonist to boot, this unique extracurricular is easily a favorite work perk.


Content Specialist

What are TrueML Perks + Benefits

TrueML Benefits Overview

We offer:
*** Unlimited PTO policy
*** Paid training and certifications
*** Paid Volunteer Time Off
*** We promote work/life harmony
*** Paid holidays
*** Health (PPO and HMO), dental, and vision benefits
*** 401K with generous matching!
*** Voluntary additional life and AD&D insurance

TrueML covers 95% of the premium cost for employees and 65% for their dependents’ medical, dental, and vision coverage. TrueML covers 100% of the premium for employee Basic life and AD&D, and short- and long-term disability coverage.

Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Flexible work schedule
Remote work program
Highly diverse management team
Mandated unconscious bias training
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Free snacks and drinks
Company-sponsored happy hours
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Unlimited PTO is not just a gimmick here at TrueML. We partner closely with the management team to ensure all employees are encouraged to leverage this benefit to recharge, explore, and enjoy their life.

Our employees asked for volunteering time off, and we delivered! All employees are allotted 16 hours of paid volunteer time off to give back to their community. We incorporate volunteering into our department offsites and Executive visits across the country.

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