Does this describe you?

• Do you want to do the right thing, and be honest and ethical in your work?
• Can you commit to making complex, difficult things simple?
• Are you passionate about fairness, and do you believe that everyone should have a fair shot?
• Do you want to work hard at the most important place in your career?
• Are you energized by talking to people and WOWing them with service?

Levelset has been named one of the "Best Places to Work" by New Orleans CityBusiness three years in a row for our purpose-driven culture and commitment to internal and external growth. Backed by venture funding, we are growing rapidly and looking for new skilled team members to add their unique talents to our mission. We empower contractors to always get what they earn, and our software platform makes lien rights in the construction industry simple and stress-free, so contractors and suppliers can get paid.

Our Support Team helps make the construction industry fair by supporting Levelset's customers in successfully navigating our software. You will often be working with customers who are either using us for the first time, or may not use us often. Your day to day activities will involve engaging these folks with our software and resources, and ensuring they see the most value out of our service. You’ll get comfortable with industry terms and knowledge, and you’ll provide a calm, positive support experience from the first time someone visits our site, until they’re ready to leave us a five-star review or upgrade to our premium features.

Customers can get in touch with us three ways: email, chat, and phone calls. You’ll be following a schedule to provide live coverage to all three of these tools. Many of these folks will be brand new to Levelset, and may need extra support to use the software.

We’re looking for a team member with the following attributes:

• You have a personable and motivational attitude
• You’re perceptive, patient, a great listener, and can read a situation quickly
• You’re hard working, and not afraid to get out of your comfort zone
• You love talking with people and making a personal connection, even if it’s just about the weather
• You’re resourceful, and can find the answers you need, and know when to ask for help
• You’re comfortable with a routine, and can be given tasks and a schedule, and stay on track
• You’re flexible with the working day; capable of working some days outside of the typical 9-5 routine; including some 8am - 4pm or 11am - 7pm shifts

Your goals will involve:

• Getting 5 Star reviews from our customers
• Converting first time site visitors into paying users
• Asking the right questions to pass along sales opportunities
• Keeping your stats on point: great customer satisfaction scores, low response times, high volume of calls and emails

Why Join Support?

• This role will provide you with a full picture of the different teams and functions of a high-growth technology company
• We’re a rapidly growing team working on interesting and worthwhile problems, and we have a mountain of opportunity for you

Nice to haves:

• A background in customer support, customer service, or sales
• Experience in claims, insurance, or real estate
• Proficiency in Spanish
   

What's true about a career at Levelset:

• We care where you will be in 3 years, 5 years, and 10 years and we're invested to help you get there
• You're joining a stellar team where you can have a huge impact and help us change one of the largest industries in the world (construction)
• We have a very competitive salary and health benefits package, and an inclusive culture that cares
• Our leadership team supports and encourages your growth and skill building
• We'll help you build your path for success

We are committed to fighting injustice throughout the construction industry, and fairness is key to our company's purpose. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits:

• Affordable Medical, Dental, and Vision Insurance Plans
• Stock option awards that vest over a four-year period
• Flexible sick & personal leave policy
• Paid parental leave
• Open vacation policy without any maximum. 
• Annual International Travel Stipend
• Pet Friendly Office 
• Casual Dress

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