Job Description
Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we'd like to know: Are you FIS?
About the role:
This role will be responsible for providing FIS BASE2000 services to our retail and commercial customers affordably, efficiently, and securely to include banks to credit unions. The position will be located at our St. Petersburg, FL office. Client Care is an exciting team that works with amazing clients. You will have a lot of team collaboration and enjoy working in a fun environment.
About the team
BASE2000 is a hosted credit card processing solution that offers financial institutions of all asset sizes and charter types unparalleled flexibility, integration, scalability, and reliability. BASE2000 processes using one version of the source code for all financial institutions. It is a highly integrated system using a comprehensive set of credit card processing parameters to define products and attributes. BASE2000 processes Visa, MasterCard, Discover and Private Label cards for consumer and commercial accounts.
What will you be doing

• Providing in-depth product support to FIS clients by resolving incoming inquiries
• Responding to customer product inquiries via telephone or in written internet-based email or chat sessions
• Resolving customer concerns raised during installation, operation, maintenance or product application or compatibility matters
• Troubleshooting problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
• Documenting customer information and recurring technical issues to support product quality programs and product development
• Recreating client issues in test environment, Identifies/documents how applications and systems interact to support business processes
• Other related duties assigned as needed

What you will need

• Base 2000 or TBS experience is strongly preferred
• Prior banking or finance related experience required - 5+ years
• Knowledge of FIS products and services
• Strong analytical skills
• Knowledge in programming, business analysis or implementation of software products
• Organizational and time management skills required
• Self-starter with proven ability to work independently
• Extremely comfortable working with computers and a variety of applications
• Excellent verbal and written communications skills
• Strong problem-solving skills
• Interpersonal skills, technical product knowledge and expertise are critical to responding to daily Client-centric activities

What we offer you
At FIS, we are as committed to growing our employees' careers as our own business. We offer:

• Opportunities to innovate in fintech
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community
• Competitive salary and benefits

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Vaccination Requirements
Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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