Company Description:

Quartet is a leading tech-enabled behavioral health company that works with health plans, systems, and provider groups to deliver speed to quality behavioral health care for all. Through sophisticated data and analytics, along with personalized services, Quartet exists to advance quality care as defined by four measures: speed to care, seamless patient experiences, improved health outcomes, and affordability. The company is backed by venture funding from top investors including Oak HC/FT, GV (formerly Google Ventures), F-Prime Capital Partners, Polaris Partners, Deerfield Management, Echo Health Ventures, Centene Corporation, and Independence Health Group.

We are deeply committed to growing a diverse team and an equitable and inclusive culture where all Quartetians are empowered to be themselves and do their best work. We know this is vital in realizing our mission to improve the lives of people with mental health conditions. 

About the team and opportunity: 

Quartet’s Market Operations team is responsible for delivering value to customers by identifying opportunities to improve delivery against our current contracts while scaling Quartet’s current offerings through upsells and expansions. Because of the depth of our partnerships, together with our cross functional partners, we help to mutually define goals and objectives of our customer partnerships and ensure we support the GTM development against those expectations. Our approach is “partnership” rather than selling, to align on joint pain points, value and product capabilities. 

The Client Executive is responsible for supporting overall customer success within a defined market of our customer health plans and systems. The Client Executive represents Quartet externally, and acts as the voice of the customer internally. They serve as a trusted partner and point of contact for Quartet’s clients,  partnering closely with internal Quartet teams and client leadership to deliver operational excellence, manage day-to-day client interactions and operations, and identify and address areas of improvement to support Quartet’s ability to consistently deliver value. The Client Executive will own the operational and relationship components of two or more customer partnerships. Finally, Client Executives are responsible for innovating and streamlining operational processes to enhance and engage our provider networks, including PCP / health system network recruitment. 

Client Executives are highly organized and accountable client leads, who are able to project manage operational initiatives while building trusted relationships externally and collaborating to draw from the expertise of Quartet’s internal teams. The Client Executive adds value by ensuring that Quartet strives to solve large and long-term client business problems, doing so by strategically engaging with the client beyond immediate requests.

Accountabilities: 

• Execute against overall customer account strategy developed with leadership for assigned market
• General day-to-day management of Quartet partners with a focus on customer relationships at the VP level and below
• Manage operational performance and internal execution by aligning resources and leading initiatives that achieve contracted service level agreements
• Act as internal SME on assigned partner contracts, organization overview, partner strategy, and personnel changes
• Organize and lead regularly scheduled client-facing meetings; coordinate build and delivery of customer deliverables in partnership with [internal teams] 
• Lead/coordinate with internal teams to build and maintain a strong network of primary care physicians and mental health providers in assigned market; manage team of network growth and account managers within a given set of markets
• Identify areas of revenue growth with current customers; develops plans with [leadership] and leads execution efforts 
• Utilize data to identify trends to inform process improvements within operations and product
• Manages customer contract amendment and renewal processes
• Follow and establish customer success best practices; develop standardized operational processes to increase efficiency and improve outcomes for patients and clients 
• Build client champions that become Quartet enthusiasts
• Develop and mentor operational leaders within the organization 

Minimum Qualifications

• Minimum of 5 years of experience in account management, sales, business development and/or consulting
• Proven track record of building VP-level and above relationships with payors or health system partners
• Excellent written and oral presentation skills with the ability to engage, build credibility, and create trust across all levels of an organization
• Experience coordinating multiple internal cross-functional partners, such as product, engineering, and marketing
• Ability to go deep to understand and speak to product capabilities
• Experience securing contract renewals and/or expansions
• Experience in the healthcare tech industry

Preferred Qualifications

• 5+ years of clinical operations and care delivery experience
• Previous experience in Value Based Care, Network Growth / Development, and Management Services Organization (MSO) operations
• Previous experience in a high growth start-up healthcare company
• Master’s degree in business or in a healthcare-related field

Employee Benefits for Quartet include: Unlimited vacation, volunteer opportunities, team events, mental healthcare coverage of 15 free therapy sessions + unlimited copay reimbursements, medical, dental + vision coverage, generous parental and military leave, commuter benefits, 401K, and stock option grants.

Want to know what Quartet life is like? Click here to meet our team.

Quartet actively encourages applicants of all backgrounds to apply and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. To perform this job successfully, an individual must be able to perform essential job duties -  reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require assistance in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]

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