Auto Executive Customer Relations Specialist/Support Analyst, Complaint Operations at Ally Financial (Jacksonville, FL)

| Jacksonville, FL
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General information

Career area

Customer Care

Work Location(s)

12808 Gran Bay Parkway West, Jacksonville, FL, 2911 Lake Vista Drive, Lewisville, TX


Lewisville, TX



Ref #


Posted Date

Thursday, December 16, 2021

Working time


Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

This role is in responsible for resolving straightforward customer issues that are escalated from the call center, the regulators, or any other outside corporate source.

The Work Itself

  • Support would include daily problem resolution for customer issues, generation of reports; letter generation, direct customer contact and such other requirements as might be required from time to time.
  • Responds to customer complaints via phone and mail within established guidelines and procedures.
  • Analyzes customer needs on an ongoing basis to assist in identification of new business opportunities and develop proposals for new products and services, technology and/or operating procedures to meet those customer needs.
  • Recommends enhancements where necessary to support the corporate and bank objectives for customer care.
  • Collect, compiles and analyzes data results from escalated issues.
  • May recommend changes which can create efficiencies and/or streamline processes.
  • Prepares quantitative and qualitative reports, which track information and measure results for comparison to standard metrics.
  • Other duties or responsibilities as may be required to effectively and efficiently respond to customer needs.

The Skills You Bring

  • Entry Level (No Exp Required).
  • Bachelor degree or the equivalent combination of education and experience preferred.
  • Ability to manage multiple projects and assignments; able to prioritize and meet deadlines.
  • Ability to work independently with minimal supervision.
  • Microsoft Office - Excel and PowerPoint.

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
  • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
  • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
  • Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
More Information on Ally Financial
Ally Financial operates in the Automotive industry. The company is located in Detroit, MI, New York City, NY and Charlotte, NC. Ally Financial was founded in 1919. It has 11000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all 2 open jobs at Ally Financial, click here.
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