The Role
Provide pre- and post-sales support for prospective and current student residents, resolve lease/payment/accommodation issues, manage escalations, answer service and policy queries, and collaborate with sales and operations to improve processes and resident satisfaction.
Summary Generated by Built In
Key Responsibilities:
- Pre-Sales Support: Address inquiries from prospective students and their families, provide information on accommodation options, and assist with the booking process to facilitate smooth transitions into our properties.
- Post-Sales Assistance: Manage ongoing customer support for current residents, resolving issues related to leases, payments, and accommodation conditions while ensuring high levels of satisfaction.
- Escalation Management: Handle and resolve escalated issues and complaints professionally and efficiently, coordinating with relevant teams to provide timely solutions.
- Customer Query Resolution: Respond to and resolve customer queries related to our services, policies, and procedures, maintaining detailed records and ensuring clarity and accuracy in communications.
- Operational Support: Collaborate with sales and operations teams to streamline processes, identify recurring issues, and contribute to enhancing the overall customer experience.
Requirements:
1. Strong communication skills, both written and verbal.
2. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
3. Empathetic and patient approach to customer interactions.
4. Proficiency in CRM software and Microsoft Office
Skills Required
- Strong written and verbal communication skills
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
- Empathetic and patient approach to customer interactions
- Proficiency in CRM software and Microsoft Office
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
University Living is a global online marketplace specializing in verified student accommodation. The company helps international students discover, compare, and book high-quality housing near universities across various international hubs, including the UK, USA, Europe, Australia, Singapore, and the UAE. Beyond housing, they offer 24/7 expert support and integrated services such as visa solutions, flight tickets, and international money transfers to ensure a seamless student mobility experience.
