Customer Success

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Employee Contract type:

Permanent Regular

Job Description:

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.
🚀 Your next challenge

As part of our new chapter with Pluxee, Cobee is entering an exciting phase of  expansion and consolidation. We continue to grow rapidly and are focused on strengthening our teams and enhancing the experience of our clients worldwide.

We are looking for a Customer Success Manager to join our Customer Success team and help us deliver a high-quality, personal post-sales experience; lay a solid foundation to ensure the success of SME accounts, maximize their satisfaction and retain them.

What you'll be doing:
Manage and nurture relationships with existing clients.
Identify opportunities to upsell and cross-sell products and services.
Conduct regular client reviews and satisfaction assessments.
Collaborate with sales and account management teams to address client needs.
Provide clients with updates on new products and services.
Prepare and present reports on client relationship metrics and performance.
Certifications Requirements:
Certified Client Relationship Manager (CCRM) or equivalent preferred.
Education Requirements:
Bachelor’s degree in Business Administration, Marketing, or a related field.

Work Experience Requirements:
1 - 2 years of experience in client relationship management or a related field.

Languages:
English high and Spanish native

Competencies:
Builds effective teams (Competent)
Business Analysis (Competent)
Client Advocacy (Competent)
Client and Merchant Relationship Management (Competent)
Client Relationship Management (CRM) Systems (Competent)
Communication (Competent)
Data Analysis (Competent)
Financial Acumen (Competent)
Pluxee Product and Market Knowledge (Competent)
Problem-Solving (Competent)
🔎 To get this challenge
Add list of interviewers.
• Video call or face to face with Recruiter/HRBP
• Video call or face to face with CS Team Lead
• Video call or face to face with CS Manager

🏅 Your team
CS Team

📍 Your location
Madrid
☀️ Happy at work
1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!
3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.