Bright Insights is the AI-powered e-commerce and retail intelligence division of Bright Data. Launched in September 2022, it bridges the gap between raw web scraping and strategic decision-making by turning public web data into actionable, real-time business intelligence.
We are looking for a dynamic and customer-focused Customer Success Manager to provide expert customer success to our customers in AMER, while also supporting more mature sales cycles, pre-sales. This role requires a strategic thinker who can drive customer success, enhance product adoption, and support the sales team with compelling pre-sales resources.
Responsibilities- Serve as the primary point of contact for Bright Insights & Managed Services customers, ensuring a seamless post-sales experience.
- Drive customer adoption, engagement, and retention by providing proactive training, advice and best practices.
- Develop strong relationships with key stakeholders to understand their business needs and align our solutions accordingly.
- Act as a customer advocate, gathering feedback and collaborating with internal teams to improve product offerings and customer experience.
- Monitor customer health metrics and implement strategies to mitigate churn and drive expansion opportunities.
- Be the expert on our technology and solutions and how they can be used by clients to maximize business ROI in advanced pre-sales
- Collaborate with sales, marketing, and product teams to develop pre-sales assets, including presentations, mockups, prototypes and technical documentation.
- Support client pilots and help clients maximize their pilot experience, from training to assistance to successful completion
- 4+ years of experience in a Customer Success role in a SaaS or technology-driven company.
- Familiarity with Retail /e-commerce data analytics/business intelligence
- Strong understanding of customer success methodologies and best practices.
- Experience building and managing demo environments or technical sales assets.
- Excellent English communication and presentation skills, with the ability to engage both technical and non-technical audiences.
- Strong problem-solving skills and a proactive, customer-first mindset.
- Ability to work independently and manage multiple priorities in a global, fast-paced environment.
Skills Required
- 4+ years of experience in a Customer Success role in a SaaS or technology-driven company.
- Familiarity with retail / e-commerce data analytics and business intelligence.
- Strong understanding of customer success methodologies and best practices.
- Experience building and managing demo environments or technical sales assets.
- Excellent English communication and presentation skills for technical and non-technical audiences.
- Strong problem-solving skills and a proactive, customer-first mindset.
- Ability to work independently and manage multiple priorities in a global, fast-paced environment.
What We Do
Bright Data is the world’s #1 web data platform, supporting the public data needs of over 20,000 organizations in nearly every industry. Our solutions are leveraged to fuel AI as well as research, monitor, and analyze web data for smarter decisions. Bright Data offers a complete web data platform, from award-winning proxy networks and AI-powered web scraping tools, to dynamically refreshed datasets, an unparalleled retail and e-commerce data intelligence suite, and fully managed data services. Making public web data accessible is essential to keeping markets openly competitive and providing different data types to power LLMs. As an industry leader, we are committed to defending public web data. Bright Data has proven that ethical and transparent scraping practices for legitimate business use and social good initiatives are legally sound. We are very proud to lead innovation in web data, with +5,500 granted patent claims.
