Agicap

Customer Success Tech - Italy

Reposted 6 Hours Ago

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Milan

Hybrid

Entry level

Fintech • Financial Services

Agicap is the leading Cash Flow Management platform for SMBs and Mid-Market companies

The Role

Assist clients with data integration, train new team members, contribute to product development, and build best practices in a fast-paced startup environment.

Summary Generated by Built In

About Agicap

Created in Lyon in 2016 by three French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 8000 customers, 650 employees and fast revenue growth (7x between 2021 and 2024). Agicap is part of the French Tech 120, rewarding the most promising startups in France.

Agicap allows Finance teams of Mid-Market companies to efficiently manage and forecast their cash, pay their suppliers and get paid. By combining a Treasury Management System, and Accounts Payable and Accounts Receivable solutions into a single platform, Agicap aims at becoming the next leading Treasury Management platform for mid-market companies.

We have raised €145M since our creation, with prestigious VC funds including AVP, Greenoaks, Partech and BlackFin, with a last round in November 2024.

These additional resources further fuel our product innovation, allowing us to grow significantly and accelerate our international expansion across the world.

We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!

Home page

Customer Stories

Our Values

Working together with the Onboarding team and the CS Ops team, you will have a direct relationship with clients and you will provide regular feedback to the Product team. Your mission will consist of assisting clients in their implementation of Agicap solution’s key features (banking and data integration).

For that purpose, you will be responsible for :

- Integrate customer data (70%):

- Collect and integrate client’s data from various sources (banks, accounting tools)Connect client’s banks

- Arrange the data into a format that can be imported into Agicap

- Build the team (15%):

- Contribute to the creation of the Customer Success Technical team

- Train new Customer Success Managers on customer data integration processes

- Build a library of i to process customer data in a scalable way

- Contribute to build Agicap’s knowledge management on banking aggregation

- Build a wiki of best practices and key processes

- Contribute to scale the processes by defining, improving and automating the way we collect and transform customer data for import

- Contribute to the product development (15%):

- Become the reference within the Customer Success department for customer data import, banking aggregation and act as the point of contact for the Product team

- Provide structured and quantitative product feedbacks to help prioritise customer data integration features and banking aggregations

This position is also the gateway to many opportunities within the Customer Success department, the Product department, and Agicap in general.

⭐ What we are looking for :

You graduated from an engineering or business school
You speak perfectly Italian as well as fluent English, French as a second language is ideal
You have an excellent command of Excel
You have ideally experience in automating data processing via VBA or other languages
You are a team player and want to share your knowledge
You are willing to develop your customer interactions skills
You are curious and a fast-learner
You have developed excellent oral and written communication skills
You are ambitious and the start-up mindset appeals to you
You are ready to give it your all for a project you fully adhere to

🎁 What we offer :

Perfect moment in terms of growth and opportunities to join our adventure
Competitive salary
Fast learning environment, entrepreneurship and team spirit
An incredible team of entrepreneurs
Thursday beers and afterworks with the team

AGICAP is committed to providing equal opportunities for everyone, and we foster an inclusive work environment that values diversity!

Non vediamo l'ora di incontrarvi !

Top Skills

Excel

VBA

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The Company

Austin, Texas

650 Employees

Year Founded: 2016

What We Do

Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.

Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.

Here is a 2 minute overview of what we do : https://youtu.be/9VztdsTKMwg

Agicap is one of the fastest scale ups in Europe, with over 8000 customers, 600 employees, $180m raised and fast revenue growth.

Agicap is now launching in North America with the opening of an office in Austin, Texas. We already convinced 100+ customers in North America. Product-market fit is validated, it is now a matter of accelerating revenue generation with a local team. The ambition is to create a Hub in Austin with 100+ people over the next couple of years.

Why Work With Us

- Entrepreneurial adventure with the opportunity to launch the North American market
- Unique company culture: meritocracy, high standards, continuous learning
- A top-tier Sales Academy in a dynamic and growth-focused work environment.