What you'll do
- Lead & mentor the team: Guide, coach, and support Customer Success Managers to strengthen relationships, deliver business value, and drive account growth.
- Get hands-on: Work alongside your team to manage implementations and ensure customers realize the full value of Pigment with strong adoption.
- Build executive partnerships: Establish trusted advisor relationships with customer executives and sponsors, driving advocacy, satisfaction, and long-term success.
- Drive measurable outcomes: Define and track KPIs for your team and accounts, creating and executing plans that deliver results. Ensure consistent execution of the customer journey—from onboarding through renewals. Navigate escalations with professionalism, building trust with senior stakeholders and internal teams.
- Expand business impact: Partner across customer organizations to uncover new use cases, drive expansion, and maximize business value.
- Deliver impact with excellence: Lead trainings, deliver engaging presentations, and design creative, practical solutions that inspire customers.
- Build community & thought leadership: Contribute to Pigment’s customer community through events, content, and best-practice sharing.
- Shape the product: Develop deep product expertise and collaborate closely with Product to influence vision, roadmap, and customer experience.
- Collaborate across teams: Partner with Sales, Professional Services, Partner and Product to align strategies and deliver a seamless customer experience. Share insights and feedback to inform Pigment’s roadmap and go-to-market approach
Who You Are
- Empathetic, empowering leader: You inspire your team while living Pigment’s values—Thrive Together, Never Settle, Go For It, and Be Real, Be Humble.
- Experienced in SaaS customer success: Background in Customer Success, Account Management, or Professional Services at a software/SaaS company.
- Executive relationship builder: Proven ability to engage senior stakeholders and build trusted, long-term partnerships.
- Strong communicator & presenter: Skilled at simplifying complex solutions and delivering compelling presentations to executives.
- Strategic & analytical: Able to define goals, measure progress, and use data to drive better customer outcomes.
- Deployment expertise: Experienced in implementing SaaS platforms across organizations and driving long-term adoption.
- Adaptable & resilient: Thrive in a fast-paced, high-growth environment with evolving priorities.
- Collaborative problem-solver: Bring curiosity, creativity, and a strategic mindset to customer challenges and cross-functional work.
- Qualifications: BA/BS required; MBA or advanced degree preferred, EPM or Finance Experience Preferred.
How we work
- Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
- Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
- Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
- Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
What We Do
In a world moving at an incredibly fast pace, businesses have grown accustomed to change. Transforming their business model, pivoting their strategy, rethinking their go-to-market, the list goes on.
To enable these changes, they have also had to rethink the way they work.
Breaking down silos isn’t a best practice anymore. It’s a given.
And yet, when it comes to planning, little has changed. In fact, planning tools work the exact opposite way, reinforcing data and people silos, and preventing teams from working together toward their common goals.
As a result, planning is usually seen as a dreadful process.
But the truth is, planning drives strategy. It’s high time we serve it with the right tools.
Pigment is the business planning platform for fast-growing companies. Our mission is to help companies make better, faster decisions in a changing world, and drive revenue growth.
At Pigment we believe that:
✅ Real-time data informs better outcomes. Trim your sail, and make the best use of current winds.
✅ Reporting should be accurate, quick, and insightful.
✅ Planning should be simple, smooth, and delightful.
✅ Less time should be spent on data crunching, more time on bringing insights to the business.
✅ Collaboration should be at the heart of any planning process, so your organization works as one.
Book your demo today ? https://www.gopigment.com/contact
We’re hiring! Check out our offers: https://jobs.lever.co/pigment
