Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.
Responsibilities
- Will lead their team’s performance, compliance to department and company policies and procedures.
- Address and document performance or compliance issues, escalate to upper management for support when necessary.
- Manage compliance to PTO and vacation polices, always ensuring coverage
- Approve all Drop or CPU shipments– CSR will add to master file for approval/tracking compliance.
- Will ensure all 3 Rs, storage approvals and expedited shipments are given dollar amounts and quote IDs.
- Will monitor daily the Master Approval File to ensure accuracy and compliance is correct before submitting to billing
- Monitor the Service level reports and send out follow-up emails on shipments that are not resolved promptly or direct their team to send on-hand and final on-hand and report out to the CSR Director any noncompliance or issues within their teams daily
- Will be responsible for training new members of the team to ensure all SOP’s and operational efficiencies are provided to the new employees to effectively support the business
- Actively communicate new ideas to SOP’s and other processes to enhance operational efficiencies to push the business forward.
Requirements
- 3-5 years of previous supervisor experience or similar experience in leading a team
- College degree preferred or similar experience
- Excellent communication skills (verbal/written)
- Proven track record in driving a team to successful outcomes in servicing clients
- Proficient in Microsoft Office
- Ability to and proven track record working in a fast pace and multi-tasking environment
Salary range: $64,291-$93,479 annually B.O.E
Benefits
For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.
Skills Required
- 3-5 years of previous supervisory or similar team leadership experience
- College degree or similar experience
- Excellent verbal and written communication skills
- Proven ability to drive a team to successful client service outcomes
- Proficiency in Microsoft Office
- Ability to work and multitask in a fast-paced environment
Echo Global Logistics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Echo Global Logistics and has not been reviewed or approved by Echo Global Logistics.
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Healthcare Strength — Health, vision, and dental coverage with PPO or HDHP options, telehealth via MDLive, and an EAP are highlighted as robust. Reported benefit ratings place core healthcare features above average relative to other areas.
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Parental & Family Support — Paid bonding/parental leave and family supports like a Care.com membership are prominently offered. Parental leave is consistently described as a strong aspect of the package.
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Wellbeing & Lifestyle Benefits — Wellness perks such as Peloton access, gym discounts, volunteer time off, and pet insurance broaden the offering. These lifestyle benefits are positioned as notable strengths alongside core coverage.
Echo Global Logistics Insights
What We Do
Echo is a leading provider of technology-enabled business process outsourcing, serving the transportation and logistics needs of our clients. Our proprietary web-based technology, dedicated service teams and robust procurement power enables our clients to see significant transportation savings while receiving best-in-class service.
Why Work With Us
At Echo you don’t just have a job—you have a career. Passion for what you do keeps you on the road to success. It’s teamwork and relationships that make our team truly successful. The chance to work alongside friends, have your voice heard, and be mentored by those who genuinely want to see you grow and thrive makes every day even better.
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