Customer Success Supervisor - Signature - Elk Grove Village, IL

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Hiring Remotely in Jefferson, AL, USA
Remote
65K-113K Annually
Junior
Logistics • 3PL: Third Party Logistics
The Role
Supervises customer success activities, leads moderately complex projects or processes, prioritizes team tasks, coaches colleagues, resolves complex problems, and collaborates across teams. The role requires strong organization, professionalism, relationship-building, decision-making, and at least two years of sales experience. A bachelor's degree is preferred. Weekly travel within the assigned Elk Grove territory is required, with no overnight travel anticipated.
Summary Generated by Built In

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Work Schedule

Monday through Friday 8:00 AM – 5:00 PM
Travel Requirements

Travel is expected on a weekly basis within the assigned territory of Elk Grove

No overnight travel is anticipated.
Job Summary:

May lead projects or processes with moderate risk and/or complexity and may lead small teams. Prioritizes tasks within the team and collaborates with other team members to achieve departmental objectives. Provides guidance to team members with less experience or knowledge and serves as a resource for colleagues. Solves difficult and occasionally complex problems using subject matter expertise to influence outcomes. May coach and review the work of lower-level professionals. Impacts the achievement of customer, operational, project, or service objectives, with work guided by team and departmental goals.
Required Skills/Experience


To be considered for this position, candidates must demonstrate:

  • Strong organizational skills.
  • High integrity and professionalism.
  • Curiosity and a desire for continuous learning.
  • At least 2 years of sales experience.
  • Ability to influence, collaborate, and build relationships across teams.
  • Strong problem-solving and decision-making abilities.
  • Bachelor's Degree or International Equivalent preferred.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range:

The salary range for this position is $64.680,00/year to $113.220,00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

Skills Required

  • Strong organizational skills
  • High integrity and professionalism
  • Curiosity and a desire for continuous learning
  • At least 2 years of sales experience
  • Ability to influence, collaborate, and build relationships across teams
  • Strong problem-solving and decision-making abilities
  • Bachelor's degree or international equivalent
  • Must be a U.S. citizen or national, lawful permanent resident, or otherwise authorized to work in the U.S. for this employer

United Parcel Service (UPS) Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about United Parcel Service (UPS) and has not been reviewed or approved by United Parcel Service (UPS).

  • Affordable Benefits — Full- and part-time Teamsters-represented employees typically receive $0-premium healthcare with low or no copays, with UPS emphasizing parity for part-timers. The current contract and company materials position this low-cost coverage as a core, industry-leading element of total compensation.
  • Retirement Support — Union employees participate in employer-funded defined-benefit pension plans, with increased health and welfare/pension contributions outlined through 2028. Non-union U.S. employees receive UPS retirement contributions of roughly 5%–8% of pay into the 401(k) Savings Plan based on service.
  • Pay Growth & Progression — The 2023–2028 UPS–Teamsters agreement delivers scheduled general wage increases (e.g., $2.75 in 2023 and $7.50 over the deal) and raises the part-time starting rate to around $21/hour. The agreement also eliminates a two-tier driver classification and clarifies progressions, supporting predictable earnings growth.

United Parcel Service (UPS) Insights

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The Company
HQ: Atlanta, GA
180,000 Employees
Year Founded: 1907

What We Do

Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. Beginning as a small messenger service, UPS was started by two enterprising teenagers and a $100 loan. Now, we’re more than 500,000 UPSers strong, with operations around the globe.

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