Customer Success Supervisor - Premier - Elk Grove Village, IL

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Territory: Elk Grove Village, IL

Schedule: 40 hours/week | Monday – Friday

Work Arrangement: Hybrid (Must be within the assigned territory and work in the territory a minimum of 3 days per week.)

Work Schedule: 40 hours per week Monday to Friday

Hybrid schedule, must reside within the Elk Grove Village, IL territory.

The Customer Success Job Family focuses on cultivating strong client relationships, driving retention, and identifying upsell opportunities by ensuring satisfaction, promoting service adoption, and supporting business goals.

The Customer Success Supervisor plays a key role in maintaining client satisfaction, resolving issues, and identifying growth opportunities through strategic engagement, performance monitoring, and data-driven insights. This role also manages a high volume of accounts, contributing to scalable retention and revenue growth.
 

Career Track Description:

Provides specific functional or subject matter expertise. Primary focus is individual expertise. Skills are typically acquired through university education and experience within a field. May lead others in the capacity of a "player coach," typically leading smaller teams.
 

Career Level Description

May lead projects/processes with moderate risk and/or complexity and may lead small teams. Prioritizes tasks within the team while collaborating and coordinating with other team members. Provides guidance to team members with less experience or knowledge. Solves difficult and sometimes complex problems. Uses subject matter expertise to influence others, may coach and review the work of lower-level professionals, and acts as a resource for colleagues with less experience. Impacts the achievement of customer, operational, project, or service objectives, with work guided by team and department objectives.
 

Required Skills & Experience

• Customer Relationship Management

• Team Leadership and Process Improvement

• Data Analysis and KPI Management

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range:

The salary range for this position is $64.680,00/year to $113.220,00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.