We're looking for:
You would be joining Nitra at a critical stage of growth as we scale through Series B and build the foundation for the next phase of the company.
We’re looking for a Strategy & Operations Lead to help build and scale the operating system behind Customer Success at Nitra. This is a highly visible, high-impact builder role for someone who thrives in fast-moving environments and enjoys solving hard problems through a combination of data, structured thinking, and pragmatic execution.
You will work closely with Customer Success, Sales, Product, Finance, and company leadership to design and improve the systems, processes, and operating motions that drive customer activation, utilization, retention, and expansion. Your work will directly shape how we scale Customer Success from hundreds to thousands of healthcare practices while maintaining strong customer outcomes and operational excellence.
The ideal candidate brings about 5+ years of total experience, including successful roles at high-growth technology companies, ideally in Customer Success Operations, Sales Operations, RevOps, or similarly analytical operating roles. The strongest candidates will also bring experience from an investment banking or strategy consulting analyst/associate program, pairing startup operating experience with structured problem-solving, analytical horsepower, and a bias toward execution.
This role is designed for someone with high energy, strong ownership, and a proactive mindset. You are comfortable operating through ambiguity reflective of a startup environment and energized by solving problems that do not yet have clear answers. You naturally bring structure to complexity, use data to identify opportunities and risks, and move quickly from insight to action. Pragmatism is key as you identify what matters, prioritize effectively, and help drive execution across disparate teams.
Experience supporting high-velocity SMB customer segments and/or healthcare environments is a strong plus
Your responsibilities will include:
- Own the Customer Success operating cadence
- Lead the daily, weekly, monthly, and quarterly business rhythm for Customer Success in tune with Sales, Product, and Company-level cadences.
- Convene key operating reviews, develop analyses, surface insights, and drive actions against business metrics including card spend, marketplace utilization, and AI software adoption, retention, and expansion.
- Drive customer utilization, adoption, and retention
- Partner closely with Customer Success, Sales, and Product leadership to improve medium and long-term card and marketplace spend as well as AI product GDR and NDR.
- Constantly review and recommend changes to operating metrics, segmentation, and team structure
- Turn data into insights and execution
- Build analyses, dashboards, KPI frameworks, and forecasts to identify trends, root causes, and growth opportunities. Translate insights into pragmatic recommendations and measurable action.
- Build scalable systems and processes
- Design and improve workflows, segmentation, forecasting, reporting, and operational processes.
- Own and lead software adoption and/or AI tool development.
- Own quarterly and annual planning processes
- Work closely with leaders across Customer Success, Sales, Product, Finance, and Operations on planning, performance management, and strategic initiatives.
- Partner with finance, leadership to define the strategy, budgets, organizational priorities, and long-term investments needed to scale Customer Success and accelerate business growth.
You have:
- Total of 5+ years of experience that includes successful stints at high-growth technology companies, ideally within Customer Success Operations, Sales Operations, RevOps, or similarly analytical operating roles.
- Fluent in SQL and building dashboards (Tableau, Sigma, etc)
- Experience from an investment banking or strategy consulting analyst/associate program is strongly preferred.
- Strong analytical and problem-solving skills, with the ability to turn data into actionable insights and measurable business outcomes.
- High energy, strong ownership, and comfort operating in ambiguity within a fast-moving startup environment.
- A proactive, builder mindset with a demonstrated ability to independently identify problems and drive solutions.
- Experience building scalable processes, reporting, dashboards, workflows, and operating cadences.
- Strong communication and stakeholder management skills, with comfort working cross-functionally and directly with executives.
- Experience supporting high-velocity SMB environments and/or healthcare practices is a plus.
- Bachelors or equivalent degree from an accredited institution.
We offer:
- Equity - Everyone at Nitra is an owner. When the company wins, you win
- Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra
- Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
- Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match
- Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.
Skills Required
- 5+ years of experience in high-growth technology companies
- Experience in Customer Success Operations, Sales Operations, RevOps, or similar analytical roles
- Fluency in SQL and dashboard building (Tableau, Sigma, etc)
- Experience from investment banking or strategy consulting preferred
- Proven analytical and problem-solving skills
- Strong communication and stakeholder management skills
- Bachelor's or equivalent degree
What We Do
Nitra’s mission is to overhaul the healthcare industry with radically efficient and transparent solutions. Nitra empowers providers to find the right balance between supporting their patients and running their practice – starting with tools that deliver a simpler, smarter way to manage their spending. Nitra solutions integrate seamlessly with the complex business processes of the industry. Our goal is to provide an ecosystem that helps doctors better manage their practices, so they can focus on their patients. Starting with the first business card built specifically for doctors, Nitra will expand to bring physicians and medical clinics around the country the loans, accounts, payments, and expense management products they expect, in an all-in-one platform powered by machine learning and blockchain technologies. The company was created by unicorn founders who have successfully scaled to thousands of customers. They are joined by an ambitious and experienced team from Amazon, American Express, Citi, Dropbox, Facebook, Mastercard and PayPal. The team is supported by an expert group of Advisors such as the cofounders of Square and Xendit, executives from Intuit, Governors and White House senior staffers, and is backed by some of the world’s leading VCs such as Andreessen Horowitz and NEA. Interested? We are growing fast and actively building our team. Look at our job postings and let us know where you fit!
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