Job Family Group:
Commercial and RetailWorker Type:
RegularPosting Start Date:
June 17, 2026Business Unit:
Downstream and RenewablesExperience Level:
Experienced ProfessionalsThe annual base salary range for this position:
zł69,600.00 - zł105,600.00Individual pay will be based on various factors such as relevant work experience, education, certifications, skill level, seniority, and internal equity.
Job Description:
As a Customer Success Specialist, you will be accountable for a certain customer portfolio to take ownership, drive accountability, and demonstrate and communicate improvements for our customer journey. This is a key enabler to drive best-in-class CX and to ensure maximum customer-centricity.
This role may focus on some or all the accountabilities below, depending on the respective business size and complexity:
• Deal Management (Pricing, Master Data, Data Integrity Management, Ensuring compliance)
• Order to Cash (responsible for Order Management, Touchless Support and Set-up, Dispute Management, Credit Management, ensuring invoices are correct and paid on time, Building strong relationships and creating partners (customers) for life, understand customer’s issues and to drive resolution and improvements)
• Sales Support (Manage existing customer portfolio of business, Manage customer relationship virtually, Analyst P&L reports and identify, manage areas of underperformance, Manage key sales process steps as agreed with respective business, Data-driven sales recommendation)
What We Need from You?
Critical to the success of this role is to demonstrate strong Customer Language Proficiency and experience in managing Customer Relationship and Customer Success.
Additionally, you will have:
• • Working proficiency in English
• Strong Communication and Influencing skills
• Previous experience in data Analytics & Insights and Digital environment
• Demonstrated ability and commitment to build Customer Success
• Knowledge of Customer Centric Design
• A good understanding of Commercial & Economic Acumen and Value Chain methodology
• The ability to lead and drive Continuous Values
• Attention to details when dealing with Data Management and high focus on Compliance
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DISCLAIMER:
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.Skills Required
- Working proficiency in English
- Experience managing customer relationships and customer success
- Strong communication and influencing skills
- Previous experience in data analytics and insights
- Experience working in digital environments
- Knowledge of customer-centric design
- Commercial and economic acumen and understanding of value chain methodology
- Ability to lead and drive continuous improvement and value
- Attention to detail in data management and strong focus on compliance
What We Do
Shell is a global energy company with around 87,000 employees in more than 70 countries. We work together to power progress through more and cleaner energy solutions. We serve more than 30 million customers at almost 46,000 retail service stations every day. Our strategy is to accelerate the transition of our business to net-zero emissions, purposefully and profitably. #PoweringProgress
