Customer Success Specialist

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Have a seat at our table. When you join Smithfield, you become part of something special – a company that's sustainably feeding people around the world, producing good food the right way with respect for our people, animals, communities and planet. With opportunities across locations and functions, a culture grounded in our Core Four values - gratitude, communication, respect and accountability - and a strong commitment to learning, collaboration, and innovation, Smithfield offers challenging and rewarding careers where you can grow, contribute and make a real impact. Apply Now!

THE VALUE YOU'LL BRING:

Are you passionate about building strong, lasting relationships with customers and driving service excellence? As a Customer Success Specialist, you’ll play a pivotal role in supporting our top corporate accounts and ensuring exceptional customer satisfaction.

In this dynamic and fast-paced environment, you'll be responsible for managing the entire order process — from entry to delivery — ensuring we meet our #1 priority: highest case fill rates and on-time delivery. We’re looking for a problem-solver with strong communication skills, who is approachable, customer-focused, and committed to delivering outstanding service at every step. This is a fantastic opportunity to take ownership and make a direct impact on our customers’ success.

If you're ready to make a difference and grow in a customer-centric role, this is the position for you!

WHAT YOU'LL DO:

The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.

• Account Management & Order Lifecycle: Manage the entire order lifecycle from entry to delivery, both domestically and internationally. Partner with Supply Chain to reduce shortages, late deliveries, and OTIF deductions. Address customer shortages, provide root cause analysis, and implement recovery solutions.

• Collaboration & Communication: Work with Transportation to meet truck utilization goals and provide updates to customers, sales, and brokers. Ensure adherence to order management policies to minimize errors and maximize efficiency. Build strong, trusted relationships with customers through timely communication. Host calls with sales, supply chain partners, and customers to resolve issues.

• Data Management & Process Improvement: Maintain accurate Customer Master Data and assist with order entry delays. Support Loss Prevention on incorrect or rejected orders. Partner with Distribution Centers and Plants to prioritize customer orders.

• Problem Solving & Account Growth: Manage high-volume communication and resolve issues promptly. Defuse high-pressure situations and remain solutions-driven. Promote increased order size, direct plant shipments, and customer initiatives.

• Account Ownership & Support: Own top revenue accounts and manage customer order trackers for visibility on shortages and delivery issues. Assist team members with work overflow and perform additional duties as assigned.

WHAT WE'RE SEEKING:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals to perform the essential functions. 

• Bachelor's Degree from an accredited four-year college or university and 2+ years’ relevant experience, or equivalent combination of education and experience.

• Knowledge of Microsoft Office, Outlook, Excel and PowerPoint.

• Must be able to multi-task with many competing day-to-day activities with competing priorities.

• Flexibility to adapt to a varied work schedule.

• Must be able to maintain a high level of confidentiality.

• Requires travel, up to 10% of the time.

OTHER SKILLS THAT MAKE YOU STAND OUT:

• Decision making and problem-solving skills.

• Strong written and verbal communication skills.

• Ability to accept constructive feedback.

• Ability to manage conflict.

• Ability to work well with others in fast paced, dynamic environment.

• Ability to be kind, respectful, approachable and team oriented while building strong working relationships and a positive work environment.

• "Can" do attitude and solutions driven.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

• Capable of sitting for extended periods of time.

• Must be able to lift up to 15 pounds at times.

• Frequently required to sit; stand; walk; reach with hands and arms.

• Specific vision abilities required include close vision, distance vision, peripheral vision and depth perception.

• Able to travel as needed.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO Information

Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.

If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757-357-1595.