Company Overview
CommerceIQ’s AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world’s largest marketplaces. With a global network of more than 900 retailers, our end-to-end platform helps 2,200+ of the world’s leading brands streamline marketing, supply chain, and sales operations to profitably grow market share in more than 50 countries. 10 out of the top 12 CPG brands work with us, including Coca-Cola, Nestle, Colgate-Palmolive, and Mondelez. We’ve raised over $200M from some of the top investors including SoftBank, Insight Partners, and Madrona. Learn more at commerceiq.ai.
Customer Success Specialist Profile:
Fueled by our customers and business growth, we’re looking for Customer Success Specialists to run and grow relationships with our customers, ensuring they are successfully adopting the product.
The goal of our Customer Success Specialist at CommerceIQ is, simply, to help our customers achieve profitable revenue growth using our platform. They do so by partnering with the CommerceIQ Customer Success Team and other cross-functional partners to onboard, train, and provide day-to-day support for our customers. Since we partner with e-commerce sales and marketing operations teams on growing their Amazon business, our Customer Success Specialists need to be skilled at understanding the customer’s business priorities and able to map the product capabilities of CommerceIQ and the Amazon e-commerce platform.
In this role you will:
- Manage Customer's advertising spend to approved budgets
- Maximize customers ad performance by following CIQ best practices and leveraging CIQ tools
- Adjust advertising campaigns to meet Join Success Plan KPI
- Collaborate with Engineering and platform team for product improvements
- Communicate and collaborate closely with account CSM
- Perform deep-dive analysis on customer advertising performance and recommend appropriate adjustments
- Work A-synchronously with US team to achieve customer JSP's
Preferred Qualities or Experience:
- Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field
- 2+ total years of professional work experience
- 1+ years experience in running media and advertising engagement with customers, in a consulting/agency role
- Experience in managing e-commerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands
- Experience managing Amazon search (AMS) and display (DSP) marketing budgets in the multi-million dollar range
- Well versed in Bid and Budget management, content optimization, and promotion planning
- An analytical approach to problem-solving with advanced Excel skills
- Project management experience and ability to anticipate and mitigate risks
- Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies
- Excellent presentation and communication skills including both oral and written
- Track record of retaining and renewing Enterprise customers in the SaaS space.
Nice to have:
- Experience working with omnichannel such as Wal-Mart, Instacart, etc..
- Knowledge of Amazon marketing tools (AMS, AMG, AAP, etc)
- Track record of retaining and renewing Enterprise customers in the SaaS space
Personal Traits:
- Embodies CIQ’s Leadership Principles: Customer Obsession, Think Big, take bets and innovate, Win as a team, Take Ownership and deliver results, Dive Deep, Bias for Action and Learn and be Curious
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.
Top Skills
What We Do
CommerceIQ is the leader in E-commerce Channel Optimization (ECO), the practice of using machine learning, analytics and automations to optimize the e-commerce channel across supply chain, marketing and sales operations to win at the moment of purchase and drive profitable market share growth.
Why Work With Us
CommerceIQ is building innovative products in a hot market, in a pre-IPO company with a bold vision, and with passionate colleagues who are collectively building a company for the long run. We have developed a culture to support our growth and deliver a unique employee experience with market competitive pay and exceptional benefits.
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